Grande Communications

  www.mygrande.com
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18 Employee Reviews (View Most Recent)

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Very Good Company with Great Benefits

Tier I Tech Support (Former Employee) San Marcos, TX

ProsFixed schedule, decent pay with potential to increase, incentives weekly, company occasionally pays for lunches. Relaxed atmosphere.

ConsCustomers can be rude when calling, sitting for extended periods of time, extremely fast learning curve.

Advice to Senior ManagementBe more attentive to the needs of agents.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great place to work

    Inside Sales Representative (Former Employee) San Marcos, TX

    I worked at Grande Communications part-time for more than a year


    Pros: I worked at Grande before it was bought out by another larger company, ( I forget the name now), but at the time it was… Cons: The Inside sales rep position took all calls, including billing issues and any other issues a customer has and was expected to turn… Advice to Senior Management: I think this has already done, but separate customer service/billing and sales so the customers who just need to… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Take the bad to have the good

    Anonymous Employee (Former Employee) San Marcos, TX

    I worked at Grande Communications full-time for more than 5 years


    Pros: Great co-workers that are passionate about what they do Decent pay and good benefits In a smaller company you… Cons: New owners brought in a group of "managers" that are systematically… Advice to Senior Management: Wake up and realize that people want to be lead in a positive way, given clear direction and they are NOT… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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