Great Wolf Resorts

  www.corp.greatwolfresorts.com
  www.corp.greatwolfresorts.com
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Engaging and Fun place to work if you enjoy guest interaction.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Guest Service Agent  in  Concord, NC
Current Employee - Guest Service Agent in Concord, NC

I have been working at Great Wolf Resorts

Pros

Wonderful environment, engaging employee's and guests.

Cons

Not as fun as working for other resorts, it could use a lot more focus on its staff to keep them happy and wanting to come back to work as a community.

Advice to ManagementAdvice

Favoritism is high at the Lodge, its crystal clear who is thought of more highly. Some management should be dropped down to employee level for a refresher on what its like to be at the bottom.

Recommends
Approves of CEO

63 Other Employee Reviews for Great Wolf Resorts (View Most Recent)

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  1.  

    The worst run company that I have ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Mason, OH
    Former Employee - Anonymous Employee in Mason, OH

    I worked at Great Wolf Resorts

    Pros

    room rate discounts are a plus

    Cons

    No communication between management and employees
    During busy hours the management is no where to be found
    Upper management refuses to communicate with any lower level employees
    Pay is extremely low
    Benefits are limited

    Doesn't Recommend
    Disapproves of CEO
  2.  

    "Great Wolf Logic"... it's not a good thing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Call Center Sales Associate  in  Madison, WI
    Current Employee - Call Center Sales Associate in Madison, WI

    I have been working at Great Wolf Resorts

    Pros

    It's a good job to get your foot in the door when you are re-entering the job force. The people you work with are fun, but don't expect them to be there long. Kim is a fun CEO, and she is engaged with the employees who do all the grunt work.

    Cons

    There is room for growth within your position, but no room for advancement out of the position. Your responsibilities will increase as they trust you to do more, but your pay will remain as if you just began working there. You are expendable. A lot of money is spent on training new employees due to incredibly high attrition, instead of going in to keeping employees who take the most effective role and who benefit the company.

    There is also a pervasive air of favoritism, but don't let that fool you too much, you will be ignored no matter what. Management may say that guest service is key, but take it with a grain of salt, you are graded based upon your performance, which is highly dependent on which calls you receive, which is in itself an independent variable.

    You are hired as a "travel planner." You are told to provide great customer service. Don't pay attention to those lines, you are a sales agent. You are there to make money for the company, just don't expect much compensation.

    The job is incredibly high-stress, and when your breaks are planned down to the minute, there is little wiggle room to take a breath to recover from a tough call (in most cases, a series of tough calls). Suck it up and keep going, there is nothing you can do.

    Scheduling is inefficient. You are hired for 40 hours, you will usually work 32. They are overstaffed when it's slow and understaffed when it's busy, and always over budget.

    Advice to ManagementAdvice

    Do more to make employees want to stay. Stop burning so much money on training new agents, half of which won't make it to the floor, and start putting it into agents who consistently do well and could have a future with the company.

    Approves of CEO
There are newer employer reviews for Great Wolf Resorts

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