There are newer employer reviews for Great Wolf Resorts
There are newer employer reviews for Great Wolf Resorts

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Helpful (1)

Fun place to start out, just don't stay long!

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Retail Worker in Grapevine, TX
Former Employee - Retail Worker in Grapevine, TX
Recommends
Positive Outlook
Approves of CEO

I worked at Great Wolf Resorts part-time (Less than a year)

Pros

It's a fun job, and most of the people are great. Pay starts out above min. wage, and there is a POSSIBILITY of a pay increase. Most of the management is nice, but not all of them.

Cons

Some of the management takes their personal frustrations out on the line level workers, (even on those who work hard). It can be very frustrating to someone who works there tail off. Also, compliments from management are few and far between. So if you need to know you are doing a good job, or are on the right track, you have to ask. Also, most of the raises are under 25 cents and stay there. Biggest con is the point system (this is in all the departments- ie: corporate policy). There is little understanding or leniency, even if emergencies happen. I watched LOTS of employees disappear because of this system: those who were slackers but also those who were some of the best and hard working employees)

Advice to Management

Listen to those at the bottom of the totem pole, but don't make them feel like they are below you. Make them WANT to do their best not because they are afraid (of points, repercussions, or your wrath) but because they want to help, they see the difference it makes, and know YOU appreciate it. Also, corporate should revise the points system, to incorporate room for real emergencies.

Other Employee Reviews for Great Wolf Resorts

  1. Great Family Work Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Developer in Madison, WI
    Current Employee - Web Developer in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Great Wolf Resorts full-time (Less than a year)

    Pros

    Lots of little benefits and fun group of people to work with something new to do every week.

    Cons

    There really isn't a ton of downside to working here except there isn't a ton of places to eat around here.

    Advice to Management

    Great place to work.


  2. Ultimately a let down

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Agent in Scotrun, PA
    Current Employee - Guest Services Agent in Scotrun, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Great Wolf Resorts part-time (Less than a year)

    Pros

    Great and supportive co-workers. If I ever had a question or a concern, a fellow desk agent would be more than happy to jump in and help me. Particularly helpful when dealing with aggressive guests.

    Cons

    Incompetent management. Complete breakdown of communication: from department to department, from managers to supervisors to desk staff; even agreement between the managers themselves was hard to come by. Three agents could ask the one manager the same question and get three different answers. Very few SOPs in place, 'proper' procedures varied from day to day without being well communicated. Managers rarely available for help during rush times, often in 'closed door' meetings for extended periods. Very cliquey, opportunities for advancement were bestowed upon only a select few. Hours were extremely inconsistent-- agents would be scheduled for eight hour shifts only to be cut after three or four hours of work. This would happen several times a week. Schedules would also vary from week to week, making it difficult to look for or accept a second job. Commissions were never paid for package sales.

    Advice to Management

    For a location that focuses so hard on reducing its employee turnover rates, they do not make it easy to consider Great Wolf in the long term


There are newer employer reviews for Great Wolf Resorts
There are newer employer reviews for Great Wolf Resorts

See Most Recent

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