Great Wolf Resorts

  www.corp.greatwolfresorts.com
  www.corp.greatwolfresorts.com
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1 person found this helpful  

Fun place to start out, just don't stay long!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Retail Worker  in  Grapevine, TX
Former Employee - Retail Worker in Grapevine, TX

I worked at Great Wolf Resorts part-time for less than a year

Pros

It's a fun job, and most of the people are great. Pay starts out above min. wage, and there is a POSSIBILITY of a pay increase. Most of the management is nice, but not all of them.

Cons

Some of the management takes their personal frustrations out on the line level workers, (even on those who work hard). It can be very frustrating to someone who works there tail off.

Also, compliments from management are few and far between. So if you need to know you are doing a good job, or are on the right track, you have to ask.

Also, most of the raises are under 25 cents and stay there.

Biggest con is the point system (this is in all the departments- ie: corporate policy). There is little understanding or leniency, even if emergencies happen. I watched LOTS of employees disappear because of this system: those who were slackers but also those who were some of the best and hard working employees)

Advice to ManagementAdvice

Listen to those at the bottom of the totem pole, but don't make them feel like they are below you. Make them WANT to do their best not because they are afraid (of points, repercussions, or your wrath) but because they want to help, they see the difference it makes, and know YOU appreciate it.

Also, corporate should revise the points system, to incorporate room for real emergencies.

Recommends
Positive Outlook
Approves of CEO

62 Other Employee Reviews for Great Wolf Resorts (View Most Recent)

Sort: Rating Date
  1.  

    Great Family Work Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Developer  in  Madison, WI
    Current Employee - Web Developer in Madison, WI

    I have been working at Great Wolf Resorts full-time for less than a year

    Pros

    Lots of little benefits and fun group of people to work with something new to do every week.

    Cons

    There really isn't a ton of downside to working here except there isn't a ton of places to eat around here.

    Advice to ManagementAdvice

    Great place to work.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Ultimately a let down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Agent  in  Scotrun, PA
    Current Employee - Guest Services Agent in Scotrun, PA

    I have been working at Great Wolf Resorts part-time for less than a year

    Pros

    Great and supportive co-workers. If I ever had a question or a concern, a fellow desk agent would be more than happy to jump in and help me. Particularly helpful when dealing with aggressive guests.

    Cons

    Incompetent management. Complete breakdown of communication: from department to department, from managers to supervisors to desk staff; even agreement between the managers themselves was hard to come by. Three agents could ask the one manager the same question and get three different answers. Very few SOPs in place, 'proper' procedures varied from day to day without being well communicated. Managers rarely available for help during rush times, often in 'closed door' meetings for extended periods. Very cliquey, opportunities for advancement were bestowed upon only a select few. Hours were extremely inconsistent-- agents would be scheduled for eight hour shifts only to be cut after three or four hours of work. This would happen several times a week. Schedules would also vary from week to week, making it difficult to look for or accept a second job. Commissions were never paid for package sales.

    Advice to ManagementAdvice

    For a location that focuses so hard on reducing its employee turnover rates, they do not make it easy to consider Great Wolf in the long term

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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