There are newer employer reviews for Great Wolf Resorts
There are newer employer reviews for Great Wolf Resorts

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Great supervisors, customers not always polite.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Call Center Phone Agent in Madison, WI
Former Employee - Call Center Phone Agent in Madison, WI

I worked at Great Wolf Resorts part-time (More than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

The supervisors are great people and encouraging.

Cons

The customers on the phone can be incredibly rude.

Advice to Management

The bonus/incentive opportunities sounds great, but are difficult to reach. I was hired as seasonal and told about how great the incentives were, but the trainers failed to tell me that you must work for a specific amount of time to qualify (seasonal employees don't qualify).

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  1. Great place to start out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Grapevine, TX
    Current Employee - Front Desk Agent in Grapevine, TX

    I have been working at Great Wolf Resorts (More than a year)

    Pros

    It is a great place to work if you enjoy meeting new people, and interacting with lots of people. Also it is very family orientated and a place to work if you seeking a second job, or needing something to get by while in school. They will start you out with little over Minimum wage plus during summer time you will possible get lots of hours if you are looking for a gig.

    Cons

    Cons about this place is that sometimes management can be very bias when it comes to their employees. If a particular employee can give them great compliments and get them stuff; basically that employee right there get quite a bit of favoritism over the others. Also, they have a tendensy of scheduling lots of people on slow days and cut you after you work about 4-5 hours. Normally they will allow the favs to work a 8 hour shift and cut the others with poor excusses It would be much better to cut people according to the time they arrive. (eg. if a person is schedule from 9am-5pm; and another person is schedule from 12-8, it should be the 9-5 person being cute first then the persons after them so basically everyone will get a fair cut of hours.

    Advice to Management

    treat everyone equally


  2. Outlet Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outlet Attendant in Concord, NC
    Former Employee - Outlet Attendant in Concord, NC

    I worked at Great Wolf Resorts full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Meeting new people from all around the world.

    Cons

    The management is not well trained.

    Advice to Management

    To have better training for management.


There are newer employer reviews for Great Wolf Resorts
There are newer employer reviews for Great Wolf Resorts

See Most Recent

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