Great Wolf Resorts

www.corp.greatwolfresorts.com
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There are newer employer reviews for Great Wolf Resorts

 

Great supervisors, customers not always polite.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Call Center Phone Agent in Madison, WI
Former Employee - Call Center Phone Agent in Madison, WI

I worked at Great Wolf Resorts part-time (more than a year)

Pros

The supervisors are great people and encouraging.

Cons

The customers on the phone can be incredibly rude.

Advice to ManagementAdvice

The bonus/incentive opportunities sounds great, but are difficult to reach. I was hired as seasonal and told about how great the incentives were, but the trainers failed to tell me that you must work for a specific amount of time to qualify (seasonal employees don't qualify).

Doesn't Recommend
Neutral Outlook
No opinion of CEO

81 Other Employee Reviews for Great Wolf Resorts (View Most Recent)

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  1.  

    Great place to start out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Grapevine, TX
    Current Employee - Front Desk Agent in Grapevine, TX

    I have been working at Great Wolf Resorts (more than a year)

    Pros

    It is a great place to work if you enjoy meeting new people, and interacting with lots of people. Also it is very family orientated and a place to work if you seeking a second job, or needing something to get by while in school. They will start you out with little over Minimum wage plus during summer time you will possible get lots of hours if you are looking for a gig.

    Cons

    Cons about this place is that sometimes management can be very bias when it comes to their employees. If a particular employee can give them great compliments and get them stuff; basically that employee right there get quite a bit of favoritism over the others. Also, they have a tendensy of scheduling lots of people on slow days and cut you after you work about 4-5 hours. Normally they will allow the favs to work a 8 hour shift and cut the others with poor excusses
    It would be much better to cut people according to the time they arrive. (eg. if a person is schedule from 9am-5pm; and another person is schedule from 12-8, it should be the 9-5 person being cute first then the persons after them so basically everyone will get a fair cut of hours.

    Advice to ManagementAdvice

    treat everyone equally

  2. 1 person found this helpful  

    several great departments to work in but high turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pack Member in Grapevine, TX
    Current Employee - Pack Member in Grapevine, TX

    I have been working at Great Wolf Resorts full-time (more than a year)

    Pros

    *several of the guests are very friendly & a lot more are repeats
    *depending on the department and outlet, you could get a great group of "pack members"
    *most of the supervisors & management team in a few of the departments are great & actually listen & help when needed, not just instruct or delegate

    Cons

    *many new guests don't really read about everything to hotel has to offer online beforehand, so you do spend a lot of time repeating the same information to a hundred guests per day
    *the hourly pay is okay starting out and raises are minimal (at most .25/year, not including promotions)
    *entry level positions open up about 3-4 times a year from people leaving (school, better paying job, etc..) or getting fired

    Also, about twice a year, the hotel does some vary deep discounts for guests who normally wouldn't be able to afford staying there. These guests are usually very upset when they find out meals & any activities other than the water park are not included in their room rate & will vent their frustration at the employees & try to haggle for discounts on just about everything.

    Advice to ManagementAdvice

    Companies should promote the hardest working employees, the ones who get things done & who fellow pack members respect. We are not there for your amusement to see who can back stab others the best to get a higher position. Doing business this way only promotes a hostile work environment that no one will want to work for you.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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