There are newer employer reviews for Greyhound

1 person found this helpful  

Great people but clueless corporate parent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in Dallas, TX
Former Employee - Anonymous Employee in Dallas, TX

I worked at Greyhound

Pros

Great company culture; hardworking staff; good headquarters location in downtown Dallas on DART rail line; many loyal and long-tenured employees

Cons

Pay, merit raises and bonuses can be sub-par - depends on the department; recent acquisition by a new corporate parent resulted in layoffs, overworked employees and many dropped balls; too many layers of management involved in basic decision-making.

Advice to ManagementAdvice

Communicate Greyhound's quarterly performance to employees at all levels, work is needed to re-build HQ morale to per-acquisition levels; focus more on the customer experience and less on counting beans

Recommends
Approves of CEO

48 Other Employee Reviews for Greyhound (View Most Recent)

Sort: Rating Date
  1.  

    Too disorganized and a severe lack of customer service knowledge by employees at all levels.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Motorcoach Operator in Houston, TX
    Current Employee - Motorcoach Operator in Houston, TX

    I have been working at Greyhound

    Pros

    Plenty of work if you want it.

    Cons

    Outdated equipment and managers who have no experience operating a motor coach or idea what drivers must endure.

    Advice to ManagementAdvice

    Raise the standards for all employees.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    It's a good job once you have enough seniority to have your own run and not be "on call"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Motorcoach Operator in Philadelphia, PA
    Current Employee - Motorcoach Operator in Philadelphia, PA

    I have been working at Greyhound

    Pros

    Pay is good. Once you leave the bus station, you are on your own. Nobody looking over your shoulder. If you have a good bus, and good passengers, then you can really have a great day.

    Cons

    In all transportation, you are on call when you are first hired. Basically, at Greyhound, you have no life until you build up seniority. You are a slave to the telephone. You will not get to enjoy the holiday's, but they warn you about that when they hire you. Dealing with the traveling public can be frustrating also. Have to deal with drunks, mental, and just sometimes mean people.

    Advice to ManagementAdvice

    The company is trying to turn things around because of the added pressure of Megabus and other bus lines. They should really try to turn the culture around. A lot of drivers look at passengers as "the enemy". These people pay to ride, not to be treated any kind of way.

    Doesn't Recommend
    Approves of CEO
There are newer employer reviews for Greyhound

Work at Greyhound? Share Your Experiences

Greyhound

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.