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Helpful (1)

Too disorganized and a severe lack of customer service knowledge by employees at all levels.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Motorcoach Operator in Houston, TX
Current Employee - Motorcoach Operator in Houston, TX

I have been working at Greyhound

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

Plenty of work if you want it.

Cons

Outdated equipment and managers who have no experience operating a motor coach or idea what drivers must endure.

Advice to Management

Raise the standards for all employees.

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  1. Helpful (1)

    It's a good job once you have enough seniority to have your own run and not be "on call"

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Motorcoach Operator in Philadelphia, PA
    Current Employee - Motorcoach Operator in Philadelphia, PA

    I have been working at Greyhound

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Pay is good. Once you leave the bus station, you are on your own. Nobody looking over your shoulder. If you have a good bus, and good passengers, then you can really have a great day.

    Cons

    In all transportation, you are on call when you are first hired. Basically, at Greyhound, you have no life until you build up seniority. You are a slave to the telephone. You will not get to enjoy the holiday's, but they warn you about that when they hire you. Dealing with the traveling public can be frustrating also. Have to deal with drunks, mental, and just sometimes mean people.

    Advice to Management

    The company is trying to turn things around because of the added pressure of Megabus and other bus lines. They should really try to turn the culture around. A lot of drivers look at passengers as "the enemy". These people pay to ride, not to be treated any kind of way.


  2. Helpful (1)

    An comfortable job if your trying to gain experience with all types of people

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jersey City, NJ
    Former Employee - Customer Service Representative in Jersey City, NJ

    I worked at Greyhound

    No opinion of CEO
    No opinion of CEO

    Pros

    Exposed me to the many personalities of people when it comes to needing to get from point a to point b. This job made me better for future jobs especially working in the inner city and dealing with all types of people. Schemers at it's best. If you don't have the patience, it isn't for you. Customer Service has to be the main focus and a level head.

    Cons

    The management we're good but then they laid alot of workers off which I felt was because they were threatened of their jobs being replaced. The chances are being high in management is slim when you are very smart. They want you to be a doll and don't want you to have much of an opinion to better the atmosphere.

    Advice to Management

    Listen to the people who deal first hand with the public. Your business wouldn't be anything without them. A machine isn't the answer to the problems. But than again, most management in companies that are doing bad thing like robots/machines and wonder why they don't progress.


There are newer employer reviews for Greyhound
There are newer employer reviews for Greyhound

See Most Recent

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