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7 people found this helpful  

Going Downhill Quick

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Account Representative  in  Chicago, IL
Former Employee - Account Representative in Chicago, IL

I worked at Groupon

Pros

-No cap on vacation or sick days (although you will be made to feel guilty when you take it)
-Can make good money if you are lucky enough to be placed in a decent market (although all markets are going downhill)

Cons

-Immense pressure to hit unrealistic sales goals
-Management out of touch with what's going on during phone calls (it's getting harder and harder to close deals as more and more people don't want to work with Groupon)
-Used to be a fun culture. Now it's all about the bottom line and feels like your typical call center
-Sales staff are worked to the bone

Advice to ManagementAdvice

Understand that selling Groupon is not as easy as it was 1-2 years ago. Employees are incentivized to structure deals that hurt businesses because it will help the employee hit their unrealistic GP goal and make them money. There are a lot of businesses that hate Groupon because of this and the # is only going up...

The company has taken a humongous nose dive since Margo (COO) came over from Google and the IPO was announced.

Doesn't Recommend
Disapproves of CEO

613 Other Employee Reviews for Groupon (View Most Recent)

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  1. 2 people found this helpful  

    The good ole days...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Manager  in  Chicago, IL
    Current Employee - Account Manager in Chicago, IL

    I have been working at Groupon

    Pros

    good people ( the one's who actually work hard- the sales and support team)
    lots of subscribers
    good technology

    Cons

    There are too many layers and people just telling others what to do.
    No respect for the sales team or how hard they work. Compensation is weak
    Change in senior management and new sales management approx 2 months ago - since then
    its been horrible work environment. Everyone is miserable and they treat the customers ( merchants) as well as employees with little respect. All they care about is how much money groupon makes.

    This USED to be about helping others now it is ALL about them. They don't care about their employees and it shows. They are going to LOSE their top sales reps becasue they do not treat them well.

    They also created a "boiler" room environment and micromange to the 100th degree.
    They suffocate you and you can barely breath or go to the bathroom with out feeling guilty.

    - This used to be a work hard play hard fun place but not anymore. Its an awful environment now.

    Advice to ManagementAdvice

    Andrew- you should see how miserable your sales team is now. Step up and be the CEO you used to be.

    Doesn't Recommend
    Disapproves of CEO
  2. 5 people found this helpful  

    Grab your headset

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales  in  Chicago, IL
    Former Employee - Sales in Chicago, IL

    I worked at Groupon

    Pros

    Free Diet Coke and Vitamin Water all day!

    Cons

    Grab your headset, get ready to call and call and then do some more calling. That's all you will do. The idea of advancement after working for the company for 6 months is a joke, you'll learn this from the disgruntled individuals sitting next to you who have been there for 9 months or a year. You'll probably start off with some warm leads and then just start cold calling like crazy. I was placed into a market that had already been called on for 2 years by 9 other people. If you want to work in telemarketing, this is a great gig. If you want to be part of a startup, offer input and help develop any sort of useful strategies, you'll be thoroughly disappointed at Groupon.

    Advice to ManagementAdvice

    At least pretend to listen to the sales staff regarding changes/ideas. Don't take weak accounts just to hit numbers, it does no good. And stop changing the commission structure and monthly goals every week.

    Doesn't Recommend
    Approves of CEO
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