There are newer employer reviews for Groupon
There are newer employer reviews for Groupon

See Most Recent

Helpful (7)

Going Downhill Quick

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Account Representative in Chicago, IL
Former Employee - Account Representative in Chicago, IL
Doesn't Recommend
Disapproves of CEO

Pros

-No cap on vacation or sick days (although you will be made to feel guilty when you take it) -Can make good money if you are lucky enough to be placed in a decent market (although all markets are going downhill)

Cons

-Immense pressure to hit unrealistic sales goals -Management out of touch with what's going on during phone calls (it's getting harder and harder to close deals as more and more people don't want to work with Groupon) -Used to be a fun culture. Now it's all about the bottom line and feels like your typical call center -Sales staff are worked to the bone

Advice to Management

Understand that selling Groupon is not as easy as it was 1-2 years ago. Employees are incentivized to structure deals that hurt businesses because it will help the employee hit their unrealistic GP goal and make them money. There are a lot of businesses that hate Groupon because of this and the # is only going up... The company has taken a humongous nose dive since Margo (COO) came over from Google and the IPO was announced.

Other Employee Reviews for Groupon

  1. Helpful (8)

    The company is on a downward path to fail.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    The sales staff is nice. They are educated, young, and ambitious to succeed. They have free beverages all day long.

    Cons

    Inexperienced management. Most have zero management experience. They simply got promoted after 2-3 months of fresh sales experience and treat people like dirt. Goals are set in place that no one reach. They are firing people left and right for no good reason. Cut commissions and eliminated bonuses. Sales staff make about 80% less than they did 5 months ago. Competition is fierce and Groupon is not making changes to counter what perks competition does for merchants. Move desks constantly and disrupts work. Required to work Saturdays. No cap for time off, but make it impossible to take a day off. They make you feel guilty to take a Saturday off to go to a wedding. Sales staff cries all the time. Editorial is unhelpful and rude which makes the job next to impossible. They do not care at all about merchants. They just push the merchants so far that they will never work with Groupon again. Noisy call center environment.

    Advice to Management

    Lose them. They are not generate revenue. They simply treat their teams as if they are objects and do not matter. They are not helpful or available to help.


  2. Helpful (3)

    The good ole days...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    good people ( the one's who actually work hard- the sales and support team) lots of subscribers good technology

    Cons

    There are too many layers and people just telling others what to do. No respect for the sales team or how hard they work. Compensation is weak Change in senior management and new sales management approx 2 months ago - since then its been horrible work environment. Everyone is miserable and they treat the customers ( merchants) as well as employees with little respect. All they care about is how much money groupon makes. This USED to be about helping others now it is ALL about them. They don't care about their employees and it shows. They are going to LOSE their top sales reps becasue they do not treat them well. They also created a "boiler" room environment and micromange to the 100th degree. They suffocate you and you can barely breath or go to the bathroom with out feeling guilty. - This used to be a work hard play hard fun place but not anymore. Its an awful environment now.

    Advice to Management

    Andrew- you should see how miserable your sales team is now. Step up and be the CEO you used to be.


There are newer employer reviews for Groupon
There are newer employer reviews for Groupon

See Most Recent

Work at Groupon? Share Your Experiences

Groupon

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.