Groupon

  www.groupon.com
  www.groupon.com
There are newer employer reviews for Groupon

 

Great place for opportunity to succeed

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Marketing Intern in Chicago, IL
Former Employee - Marketing Intern in Chicago, IL

I worked at Groupon as an intern (less than an year)

Pros

Fun, laid back atmosphere for work

Cons

The company is constantly growing and changing, new opportunities can hold false promises and high uncertainty.

Recommends
Approves of CEO

693 Other Employee Reviews for Groupon (View Most Recent)

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  1. 2 people found this helpful  

    Unreachable Sales Goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Groupon full-time

    Pros

    Work environment, people-- driven and young, casual work attire

    Cons

    High stresss level, unreachable sales goals, other businesses hate Groupon, feels like slave labor at times

    Advice to ManagementAdvice

    Be open and understand what your sales teams feel like

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 10 people found this helpful  

    a race to the bottom in the world of making internet cash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at Groupon full-time (more than an year)

    Pros

    - Unlimited paid time off (for now)
    - Young environment, young atmosphere
    - casual work environment, no dress code
    - brand new cafeteria with plenty of healthy food options
    - plenty of bike parking
    - as much coffee, Vitamin Water and tea as you can drink
    - peers and relatives think your job is "cool", makes for decent small talk

    Cons

    Although the company has a young vibe and is really exciting at first, the honeymoon period wears off very quickly when you're constantly reminded about the metrics you need to hit and that if you don't you'll be disciplined or terminated. You work long days - 9 hour shifts (and most people work through their lunch). Although the company may look like an office of slackers to someone passing by, you are literally working from the minute you're in until the minute you leave. Management is very hit or miss, some are great, others are absolute nightmares and treat their team like slaves. Wages are going down, and all customer service department salary staff was converted to hourly wage (without notice or dept input). You started at Groupon 2 years ago? You make ~$4k more a year than people starting now. You started a year ago? You make ~$2k more than people make today. Wages are going down and the workload is increasing due to internal and external pressures. Veterans talk about the "old" days (the company is only 4 years old) and how much fun it used to be. The vibe can be a little cliquey with coworkers, in some ways like freshman year at college. Entire customer service team was converted to hourly wages recently, and the department heads said it was so that it'd be easier for folks who want to work part time, but in reality, it's a cost cutting measure. For now, the unlimited paid time off is the only real salvation, but there's a really high chance that this will change. The job on a day to day basis is dealing with the same things. However, the company and department makes big changes every couple of months. There's not a ton of room to move up in the department, so folks have to look at other departments or look for work elsewhere. There's a lot of moving parts in the company, so things go wrong - a lot. When deals go bad, the customer service team has to deal with the fall out. There's a huge disconnect between sales and customer service and often times, it feels impossible to resolve things in a timely manner. For several months, there was an army of temps, all of whom made a lot less than the full time employees, had to do nearly double the workload and were viewed and talked to like second class employees. You're evaluated on a weekly basis, and by performance metrics, however they are not always accurate as there are constantly issues with the system. No pay increase after six month reviews, only after annual reviews and most people aren't getting raises due to the huge issues the company is facing being a public company now.

    Advice to ManagementAdvice

    This is a really important one. When you interview for the job, the hiring manager will tell you how great it is to work at Groupon and that they hire the best. Once you're in, the policies change on a weekly basis, and your manager will constantly remind you that you need to hit the increasing performance metrics because you agreed to it when you started. It's very strange having managers who are the same age or younger than you (mid to late 20s) and most managers have very little experience managing others. For a lot of managers, Groupon was/is their first job out of college, and only have 2 or 3 years experience in general. Some managers are complete control freaks and monitor everything you do and constantly send you passive aggressive emails and basically make you feel miserable the entire time you're there. Other managers are very hands off and only intervene when they need to. Regardless, if you need to escalate an issue, your manager will make you feel like you're inconveniencing them. And despite managers telling their teams during team meetings that they're always there to help and to feel free to ask them for anything when you need - this is not the case. In the tool chest of management, some managers use sticks liberally, while only reserving the carrots for employees who are in the top 10 for the department. There is an increasing "big brother" feeling in the department and a lot of the folks in the trenches are getting nervous about what the next change will be. Morale in general is not very high, the job itself is tough - dealing with angry people the entire day, so having a manager who makes you feel chronically inadequate despite having more work experience (and work variety) than them is not a situation where you feel proud about your job or the company you work for. Managers don't need to be more "hands on" per se, but managers need to address issues and try to understand why a team member is struggling and not threaten, harass, or bully them to the point where the person either gives up and is laid off for not performing or voluntarily resigns.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Groupon

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