There are newer employer reviews for Groupon

1 person found this helpful  

Satisfactory

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Software Engineer in Palo Alto, CA
Current Employee - Software Engineer in Palo Alto, CA

I have been working at Groupon full-time (less than an year)

Pros

Lots of opportunity to learn and grow.

Cons

Senior management decisions are changing frequently and lack of focus.

Advice to ManagementAdvice

I think now they have a long term focus defined. Let's see how long they gonna stick with that.

Recommends
Neutral Outlook
No opinion of CEO

653 Other Employee Reviews for Groupon (View Most Recent)

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  1. 1 person found this helpful  

    Started great...then sinked like the Titanic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Groupon full-time (more than an year)

    Pros

    -Free soda, Vitamin Water and gatorade
    -Young company so it's always growing
    -Fun product to sell

    Cons

    -Free La Croix. Who is the person that orders this?
    -In 2010 and 2011 it was a great company to be with because there was so much energy and team building. It slowly but surely became a job where employees were no longer valued even after putting in 50+ hours a week *in terms of commission AND leadership recognition.
    -There was no career advancement in place

    Advice to ManagementAdvice

    LISTEN to your reps instead of just trying to turn something around to make money for the company. They are the one's on the phone with merchants all day. Because this was never done, you can't ever expect to be a "solution" to customer's advertising needs if you are only trying to profit yourselves.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Great people, but dead-end job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at Groupon full-time (more than an year)

    Pros

    - Fun, casual culture
    - "Unlimited" PTO (within reason)
    - Decent benefits
    - Everyone is young, educated and in the same boat (in customer service); the work itself sucks, but there's a "we're all in this together" attitude which makes it easier
    - Direct managers (in CS) are generally very friendly and accommodating
    - After the CEO was fired, things are looking better

    Cons

    - Tedious job (customer service)
    - Very little room to grow: only a small number of employees are given the opportunity to advance (within the CS department) and it's generally based on seniority
    - Relatively high turnover rate
    - The vast majority of CS Reps have a very negative attitude about anything related to the job, which can be depressing
    - Very poor communication internally
    - Processes and policies change every 3-4 months; you have to be able to quickly adapt to completely new procedures with little training

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Groupon

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