There are newer employer reviews for Grupo Santander

 

Great place to work, good pay

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Personal Banking Officer
Former Employee - Personal Banking Officer

I worked at Grupo Santander as an intern

Pros

Good pay, good benefits, free lunch

Cons

Poor management, unfair view on performances

Advice to ManagementAdvice

act professional

Recommends
Neutral Outlook
Approves of CEO

108 Other Employee Reviews for Grupo Santander (View Most Recent)

Sort: Rating Date
  1.  

    I've a good experience working as Business Manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Madrid (Spain)
    Current Employee - Anonymous Employee in Madrid (Spain)

    I have been working at Grupo Santander

    Pros

    Management of companies Accounts;
      Planning and project management to increase profitability of the customer portfolio;
      Market analysis and economic scenarios;
      Strategic planning and budgets;
      Credit Analysis and balances;

    Cons

    - Huge corporation;

    - Doesn't exist a complete relantionship with the senior managers;

    - Missing clear feedback

    Recommends
    Approves of CEO
  2.  

    A soul destroying company to work for who punish rather than reward

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Advisor in Newcastle upon Tyne, England (UK)
    Current Employee - Collections Advisor in Newcastle upon Tyne, England (UK)

    I have been working at Grupo Santander full-time (more than 5 years)

    Pros

    Casual dress Friday, Saturday, Sunday and Public Holidays depending on business area and country.

    There is a high staff turnover - you will meet a lot of new people and if you don't get on with somebody you can cling to the hope that they will be one of the many who do not stay long.

    Cons

    Low starting pay compared to the standard of work expected.

    Low annual pay increases; usually below inflation for most employees.

    Initial staff training is inadequate. New starters learn mostly from their peers once they join the main body of staff and have their knowledge corrected by them as the trainers often provide incomplete, out of date or incorrect information.

    There is very little job progression and what progression there is appears to be based on who you know (and go out drinking with) rather that what you are capable of and what experience/qualifications you have.

    Information regarding new processes and procedures changes so frequently that it is hard to keep up - this is usually because they change has not been thoroughly checked and has to be changed to actually adhere to legislation after an incorrect version has already been rolled out to the staff. Yes, this does cause a lot of confusion and mistakes.

    The computer systems cause more customer issues than they solve. They put barriers in your path and in the path of the customer. Helping the customer is an uphill struggle.

    Discipline is used more than support or reward.

    The policies of the company are inflexible and do not account for out of the ordinary circumstances for their employees.

    Employees are often discouraged from joining or using the union services/support available to them.

    The bonus structure is unable to accurately reflect additional work done beyond an employees main role only the standard of work done within that main role.

    Standard of catering facilities leaves a great deal to be desired.

    The cleaning staff leave the premises dirty and are not reprimanded for this. We end up cleaning our own desks to prevent illnesses from filthy keyboards (we hot-desk so do not have the same desk each day).

    Advice to ManagementAdvice

    Learn that while the "stick" has it's place it is really irrelevant if the "carrot" is so small as to be virtually worthless.

    Have a clear staff development scheme and encourage it's use. Also, for internal positions - expect references from the employees manager and one other senior member of staff linked to the employee for all promotions. Interviews can be coached - references are legally obligated to reflect the abilities and performance of that member of staff. (This would address not only the issues of staff progression but would also address the issues of inadequate training, incorrect procedures and inadequate management in general.)

    Work to improve your computer systems as a priority, not just in terms of reliability but in terms of usability and in terms of suitability. Consult with the users on this - ground level staff - nobody else knows what is needed.

    Learn to be more supportive and flexible for your employees. You expect them to support the company by being flexible - people will give as good as they get.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Grupo Santander

Work at Grupo Santander? Share Your Experiences

Grupo Santander

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.