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Helpful (3)

Mortgage Consultant

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Mortgage Consultant in Boston, MA
Current Employee - Mortgage Consultant in Boston, MA

I have been working at Guaranteed Rate full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Great work flow in place to get the loans closed quickly and efficently if all parties are experienced in their positions. The best I've seen. All the people that I worked with were very nice and held ethics in high regard. Flexibility to work whenever and wherever you need to.

Cons

Bonus is structured is using the "hit" mentality and you lose monthly commission for things that are often out of your control. This changes the employee's priority focus to "themselves" rather than "the customer" and creates a culture of fear. It is difficult to stay motivated when you live in fear of losing pay. Upper management tends to cut experienced people for people that have little knowledge of the industry. Heath benefits are not great.

Advice to Management

Health benefits need attention. You are not saving costs, helping customer service or employee satisfaction by hiring inexperienced people in lieu of people with experience. Bonus structure for operations should be set with criteria so that the specific individual who is responsible for the task can actually produce a result. Measurements based off tasks that are out of your control are not effective, decrease motivation and job satisfaction.

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  1. Helpful (1)

    Mixed feelings

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Guaranteed Rate full-time (Less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    They provided and extensive amount of truly valuable online and self paced training. Relaxed small office feeling. Not traditional corporate setting. Many people have the freedom to work from home. Many perks that are not provided at larger companies.

    Cons

    Although there is an extensive amount of online training there needs to be more hands on training. There are several offices and new people are routinely sent to locations with no in office support. This company believes in the "LANE" theory where everyone is to work in their own lane. The problem with this is that many people don't and won't work as a team and use this work module as an excuse. Like many sales company- Sales people trump all other staff employees. Many times the operations staff is not treated as equals.

    Advice to Management

    Spend more time with providing shadowing/individual training after online or in class training. Give more support to the operations staff and support their efforts in a challenging environment


  2. Helpful (5)

    Great location, horrible job with no opportunity.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Coordinator in Scottsdale, AZ
    Current Employee - Loan Coordinator in Scottsdale, AZ

    I have been working at Guaranteed Rate full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The Scottsdale office is in a great location.

    Cons

    Benefits are over prices, no room for personal growth, a promotion HA! you will never get a raise.

    Advice to Management

    Take care of the hardest working employees. (the processing staff)


There are newer employer reviews for Guaranteed Rate
There are newer employer reviews for Guaranteed Rate

See Most Recent

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