There are newer employer reviews for Guardian Alarm

Family owned and operated, but still has its flaws.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Southfield, MI
Former Employee - Customer Service Representative in Southfield, MI

I worked at Guardian Alarm full-time (more than a year)

Pros

The atmosphere is very family oriented. You will see the owners walking around every day, and they will talk to you like you are one of the family. Benefits are not too bad either.

Cons

When working in customer service, everything is scrutinized. When you are finally supposed to make sales, it gets even worse. You are constantly supposed to be trained in different areas, and if you do not get it , you're in for an earful. Slight revolving door when it comes to employees.

Doesn't Recommend
Positive Outlook
reviews filtered by
  • Any Location
  • Any Job Title
  1. Great local mid-size company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI

    I have been working at Guardian Alarm full-time (more than a year)

    Pros

    3 divisions in one company. Company catered lunch and breakfast once per month at MI HQ. Several long term employees who have 20+ years with the company. Strong leadership and new technology. HR is very responsive to employee needs/concerns. Vacation, medical benefits and company size is just right (you're not a number but treated like a person).

    Cons

    Uniforms are required for some positions. Company is modernizing but the pace could be faster.

    Advice to ManagementAdvice

    Keep employees informed of all changes in advance.

  2. At times management is unfair to their hourly employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Guardian Alarm full-time (more than 3 years)

    Pros

    The hourly people who you work alongside.
    Paid time off and unpaid time off
    Some of the managers are kind and are willing to assist.

    Cons

    We had to work with no breaks.
    Manager's watch employees from home using CCTV.
    Lack security for employees, some of them had vehicles stolen from the parking lot.
    Not enough people working and high stress environment.
    Hard to advance.

    Advice to ManagementAdvice

    Treat your employees with respect. Hire more people.

    Doesn't Recommend
There are newer employer reviews for Guardian Alarm

Work at Guardian Alarm? Share Your Experiences

Guardian Alarm

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.