Guardian Management

www.guardianmanagementllc.com
There are newer employer reviews for Guardian Management

 

Vultures, pure and simple.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Property Manager in Portland, OR
Former Employee - Property Manager in Portland, OR

I worked at Guardian Management full-time (more than a year)

Pros

Guardian is a good place to work as a resume builder, and it's relatively easy to move up in the company because most of their employees are relatively incompetent.

Cons

This company runs a number of low/median income properties, and conveniently pay their employees so little that they barely qualify for the minimum income to live at many of these places. They don't offer free rent or even a significant rental discount, they just are willing to take rent out of your paycheck before tax - but only if you live on-site. That means that even if you live in a different property managed by the same company and sometimes work at that property, if your primary position is in another building, you receive no discount whatsoever.

This company is focused on squeezing fees out of residents; they don't care about turnover or actually letting anyone enjoy their homes, they would rather charge someone as many fees as possible and have them leave in a fury than retain a happy customer, even when it doesn't make financial sense. Very short-sighted. I resigned after new laws were passed to protect tenants in Oregon, and the company held a meeting where employees cheered as people came up with new ways to sneak in fees to charge the tenants.

You won't get healthcare in most positions, they will keep you just under the number of hours required to get it. If your managers aren't concerned with helping you move in the company, you are invisible to everyone, so your problems or ambitions will go unnoticed. On multiple occasions, long-standing employees of the company were passed over for transfers and promotions they had been promised in order to hire the friends or family members of portfolio managers and corporate staff in those positions instead (often despite their utter lack of experience). I can say quite honestly that Guardian is the most poorly run company for which I have worked. I witnessed numerous violations of fair housing that I wish I had reported (I would have lost my job, I'm sure), and I frequently saw managers overcharge for cleaning and painting fees upon move-outs. Once, a prior tenant was charged for a full painting that had never even occurred. Compliance is haphazard, and the organization utilized a screening organization owned by a family member of the company's president. I would truly recommend that you not work for this company unless you have solid evidence that they have moved to more ethical business practices.

Advice to ManagementAdvice

Stop the nepotism, make it easier for employees to access training. Include assistants and leasing agents in training meetings, make business practices more transparent.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

9 Other Employee Reviews for Guardian Management (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    A rollercoaster of ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at Guardian Management full-time (more than 3 years)

    Pros

    Co-workers, with a few exceptions, genuinely cared about the residents and their customer service was inspirational given that we worked in a fast-paced, high stress environment.

    Cons

    With reference to the above, we unfortunately had high turnover. And, this was embraced by management as a given. We were jacks of all trades and masters of none. Sometimes we were well-oiled but most of the time we were broken down on the freeway waiting for a tow truck. Training was on the job and with fire under foot. We leased tax credit units with complicated screening and compliance requirements. Pay and benefits were "competitive" for the foot soldier positions and on the stingy side. People often worked uncompensated overtime just with the hope that they could keep their jobs. Career track positions for licensed professionals probably fared better. People were promoted from within so it was possible for people to advance if they were resolved to do so.

    Advice to ManagementAdvice

    Our customer service always took a hit because training was on the job and in a chaotic environment. Very few people came into the leasing positions with previous experience. Excellence was always beyond our grasp because of this. I saw resident frustration generated by this shortcoming everyday and it is something which can never be captured in secret shopper reports.

    No opinion of CEO
  2.  

    Amateurish.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Leasing Agent, Assistant Manager in Portland, OR
    Current Employee - Leasing Agent, Assistant Manager in Portland, OR

    I have been working at Guardian Management

    Pros

    I worked at several different properties over several years. At the community level, managers and other employees are usually very friendly and understanding-- like when you have unexpected disruptions to your schedule. Generally, the team is good and cares about the community. And if you want to move to another community, they are pretty good about letting you transfer.

    Cons

    They do a pretty good job in the field of property management where the bar is relatively low compared to other industries. But as a business, they are very amateurish. Nepotism is rampant and there are no checks and balances. There is nobody to turn to with your grievances. They are keen at leading you on with bigger and better opportunities that never fully manifest.

    Advice to ManagementAdvice

    None. It is a private family business and management is not going to change, even as they claim to be "changing" or "cleaning house". I've gone through many periods of "cleaning". If they really want to change, or at least make a good show of it, they should start by hiring an impartial, non-family human resources professional.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Guardian Management

Work at Guardian Management? Share Your Experiences

Guardian Management

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.