Guardian Protection Services

www.guardianprotection.com
Engaged Employer
There are newer employer reviews for Guardian Protection Services
There are newer employer reviews for Guardian Protection Services

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Helpful (1)

Too much going on and no one knows how to manage it

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Warrendale, PA
Current Employee - Customer Service Representative in Warrendale, PA

I have been working at Guardian Protection Services full-time (Less than a year)

Doesn't Recommend
Neutral Outlook
No opinion of CEO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

Pros

Everyone there is very nice and very helpful.

Cons

Everything contradicts itself. As a customer service agent, they have so many procedures for things it is ridiculous. Also when you need help someone will provide you wrong information and then later you get "pinged" for it.

Advice to Management

Provide better management of the company. I recommend dividing CSR work in to different groups, for example having a group do the cancellations, another group the troubleshooting, another group the service calls and another group doing the billing. It is too overwhelming the information for only one person.

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  1. Good for the money

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrendale, PA
    Current Employee - Anonymous Employee in Warrendale, PA

    I have been working at Guardian Protection Services

    No opinion of CEO
    No opinion of CEO

    Pros

    Compared to other companies, good starting salary immediate use of paid sick and vacation days cheap medical and dental coverage

    Cons

    raises are even for everyone, better works earn the same raise as the worse worker alot of miscommunication between management and employees some policies and procedures make no sense and only frustrate customers and employees not all departments are treated the same

    Advice to Management

    Hold all departments accountable and reward those who earn it instead of everyone.


  2. Helpful (2)

    Nightmare

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Department in Warrendale, PA
    Former Employee - IT Department in Warrendale, PA

    I worked at Guardian Protection Services

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Company had a good reputation

    Cons

    IT Department was run like an SS prison camp. Upper managers were very aloof. People were fired on the spot. Others were trying to get out before they got fired. Very high pressure.

    Advice to Management

    It pays to respect IT staff or they will just leave.


There are newer employer reviews for Guardian Protection Services
There are newer employer reviews for Guardian Protection Services

See Most Recent

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