Guardian Protection Services

  www.guardianprotection.com
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27 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

1 person found this helpful  

Too much going on and no one knows how to manage it

Customer Service Representative (Current Employee) Warrendale, PA

ProsEveryone there is very nice and very helpful.

ConsEverything contradicts itself. As a customer service agent, they have so many procedures for things it is ridiculous. Also when you need help someone will provide you wrong information and then later you get "pinged" for it.

Advice to Senior ManagementProvide better management of the company. I recommend dividing CSR work in to different groups, for example having a group do the cancellations, another group the troubleshooting, another group the service calls and another group doing the billing. It is too overwhelming the information for only one person.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Nightmare

    IT Department (Former Employee) Warrendale, PA

    I worked at Guardian Protection Services


    Pros: Company had a good reputation Cons: IT Department was run like an SS prison camp. Upper managers were very aloof. People were… Advice to Senior Management: It pays to respect IT staff or they will just… No, I would not recommend this company to a friend More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good for the money

    Anonymous Employee (Current Employee) Warrendale, PA

    I have been working at Guardian Protection Services


    Pros: Compared to other companies, good starting salary immediate use of paid… Cons: raises are even for everyone, better works earn the same raise as the worse worker alot of miscommunication between management… Advice to Senior Management: Hold all departments accountable and reward those who earn it… More
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