Guardian Protection Services

  www.guardianprotection.com
Work in HR? Unlock Free Profile

29 Employee Reviews (View Most Recent)

Sort: Rating Date

1 person found this helpful  

Too much going on and no one knows how to manage it

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Warrendale, PA
Current Employee - Customer Service Representative in Warrendale, PA

Pros

Everyone there is very nice and very helpful.

Cons

Everything contradicts itself. As a customer service agent, they have so many procedures for things it is ridiculous. Also when you need help someone will provide you wrong information and then later you get "pinged" for it.

Advice to ManagementAdvice

Provide better management of the company. I recommend dividing CSR work in to different groups, for example having a group do the cancellations, another group the troubleshooting, another group the service calls and another group doing the billing. It is too overwhelming the information for only one person.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

Other reviews for Guardian Protection Services

  1.  

    Good for the money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Warrendale, PA
    Current Employee - Anonymous Employee in Warrendale, PA

    Pros

    Compared to other companies, good starting salary
    immediate use of paid sick and vacation days
    cheap medical and dental coverage

    Cons

    raises are even for everyone, better works earn the same raise as the worse worker
    alot of miscommunication between management and employees
    some policies and procedures make no sense and only frustrate customers and employees
    not all departments are treated the same

    Advice to ManagementAdvice

    Hold all departments accountable and reward those who earn it instead of everyone.

    No opinion of CEO
  2. 1 person found this helpful  

    Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - IT Department  in  Warrendale, PA
    Former Employee - IT Department in Warrendale, PA

    Pros

    Company had a good reputation

    Cons

    IT Department was run like an SS prison camp. Upper managers were very aloof. People were fired on the spot. Others were trying to get out before they got fired. Very high pressure.

    Advice to ManagementAdvice

    It pays to respect IT staff or they will just leave.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Guardian Protection Services.

Worked for Guardian Protection Services? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.