Guardian Protection Services

  www.guardianprotection.com
  www.guardianprotection.com
There are newer employer reviews for Guardian Protection Services

1 person found this helpful  

Too much going on and no one knows how to manage it

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Warrendale, PA
Current Employee - Customer Service Representative in Warrendale, PA

I have been working at Guardian Protection Services full-time (less than an year)

Pros

Everyone there is very nice and very helpful.

Cons

Everything contradicts itself. As a customer service agent, they have so many procedures for things it is ridiculous. Also when you need help someone will provide you wrong information and then later you get "pinged" for it.

Advice to ManagementAdvice

Provide better management of the company. I recommend dividing CSR work in to different groups, for example having a group do the cancellations, another group the troubleshooting, another group the service calls and another group doing the billing. It is too overwhelming the information for only one person.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

33 Other Employee Reviews for Guardian Protection Services (View Most Recent)

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  1. 1 person found this helpful  

    Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - IT Department in Warrendale, PA
    Former Employee - IT Department in Warrendale, PA

    I worked at Guardian Protection Services

    Pros

    Company had a good reputation

    Cons

    IT Department was run like an SS prison camp. Upper managers were very aloof. People were fired on the spot. Others were trying to get out before they got fired. Very high pressure.

    Advice to ManagementAdvice

    It pays to respect IT staff or they will just leave.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Good for the money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Warrendale, PA
    Current Employee - Anonymous Employee in Warrendale, PA

    I have been working at Guardian Protection Services

    Pros

    Compared to other companies, good starting salary
    immediate use of paid sick and vacation days
    cheap medical and dental coverage

    Cons

    raises are even for everyone, better works earn the same raise as the worse worker
    alot of miscommunication between management and employees
    some policies and procedures make no sense and only frustrate customers and employees
    not all departments are treated the same

    Advice to ManagementAdvice

    Hold all departments accountable and reward those who earn it instead of everyone.

    No opinion of CEO
There are newer employer reviews for Guardian Protection Services

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