Guardian Protection Services

www.guardianprotection.com
Engaged Employer
There are newer employer reviews for Guardian Protection Services
There are newer employer reviews for Guardian Protection Services

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Helpful (1)

Good place to work

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Anonymous Contractor in Warrendale, PA
Former Contractor - Anonymous Contractor in Warrendale, PA

I worked at Guardian Protection Services as a contractor (More than 5 years)

Recommends
Negative Outlook
Approves of CEO
Recommends
Negative Outlook
Approves of CEO

Pros

Nice friendly people, enjoyable atmosphere and working conditions, not micro managed and ability to work with a style that suits you.

Cons

Does not seem to have the desire, management, and drive to become big in this industry. Raises not meeting cost of living and not based on performance. Check the wind gauge for direction of managerial decisions

Advice to Management

Act upon the common folks advice/suggestions because sometimes it's better than your direction.

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  1. Helpful (1)

    Too much going on and no one knows how to manage it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Warrendale, PA
    Current Employee - Customer Service Representative in Warrendale, PA

    I have been working at Guardian Protection Services full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Everyone there is very nice and very helpful.

    Cons

    Everything contradicts itself. As a customer service agent, they have so many procedures for things it is ridiculous. Also when you need help someone will provide you wrong information and then later you get "pinged" for it.

    Advice to Management

    Provide better management of the company. I recommend dividing CSR work in to different groups, for example having a group do the cancellations, another group the troubleshooting, another group the service calls and another group doing the billing. It is too overwhelming the information for only one person.


  2. Good for the money

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Warrendale, PA
    Current Employee - Anonymous Employee in Warrendale, PA

    I have been working at Guardian Protection Services

    No opinion of CEO
    No opinion of CEO

    Pros

    Compared to other companies, good starting salary immediate use of paid sick and vacation days cheap medical and dental coverage

    Cons

    raises are even for everyone, better works earn the same raise as the worse worker alot of miscommunication between management and employees some policies and procedures make no sense and only frustrate customers and employees not all departments are treated the same

    Advice to Management

    Hold all departments accountable and reward those who earn it instead of everyone.


There are newer employer reviews for Guardian Protection Services
There are newer employer reviews for Guardian Protection Services

See Most Recent

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