Guitar Center

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GC Garage not so good for good techs.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - GC Garage Tech
Current Employee - GC Garage Tech

Pros

You get to help people with problems. You get to do what you're good at. Usually cool co-workers. Most of the techs are really highly competent despite the universal notion that anybody who works at GC can only be a buffoon.

Cons

1. Repair techs are in SALES as much as any commissioned sales floor guy. The fade system for techs--you are required to be 'cost neutral' by charging enough per month to cover your hourly pay. If you don't have enough customers coming in or the repairs they need are not expensive enough to hit those numbers, you have a big employment problem. In order to make this amount, you are required to continually be 'upselling' repairs and upgrades that the customer may not need or want. 2. The hands-on training is terrible and absolutely insufficient. A two day seminar at a hotel is the extent of training for fretwork, bracing, cracks, reglue, etc. The rest is by 1-3 page PDF documents. I was sent a powerful and dangerous router and, with no training whatsoever, told to rout holes in a board and send in pictures. I did and now I'm 'A Level Certified' to go to town on your Les Paul. If you contact one of the three program managers with a question, your likely response from two of them will be "Really?" punctuated with a sigh. The third will basically chew you out for calling him instead of one of the others. Finally, point 3. The embarrassment of telling other local and respected techs and luthiers that you do the same thing as them, but at Guitar Center -- it's like telling jet mechanics that you pump gas at Wal-Mart, no matter how good you may actually be. Not a good thing should you try to find local employment in the instrument repair field after after GC dismisses you, which they will.

Advice to ManagementAdvice

Let the Tech just help the customer make music by doing the needed work without having his job hanging over his head to hit a certain sales number...take it as an expense of providing top notch customer service. Like every other repair industry.
Real actual training. Less cynicism from the GC Garage management team.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other reviews for Guitar Center

  1.  

    Commission Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Los Angeles, CA
    Current Employee - Sales Associate in Los Angeles, CA

    Pros

    You get to talk about gear all day and the atmosphere is generally relaxed. You can easily move up in the company if you are interested in doing so. They also offer "gig leave" which means you can leave to go on tour and you will have a job when you get back.

    Cons

    You are subject to the scheduling needs of the store. Sometimes you have to work nights.

    Advice to ManagementAdvice

    Continue to focus on service-focused sales.

    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Applicants:Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Houston, TX
    Former Employee - Assistant Manager in Houston, TX

    Pros

    Most co workers are very smart, funny, and great people to work with.
    Awesome discounts on gear and gig leave with the gain program.
    Meeting with reps to better understand products, companies, and music.
    Free swag from vendors.
    No drug test.

    Cons

    -DOS operating system for store front sales. (Makes for a long sales process)
    -Compensation."Fading" your pay (This makes the task of merching and cleaning the store undesirable. Be prepared to clean up after others)
    -Price management, Coupons and price matching take away profit. Making it more difficult to "fade" your pay.
    -Unrealistic sales goals
    -Company policy and guidelines unclear
    -Poor training
    -Corporate unfriendly
    -Pro Coverage. (Try selling a repair warranty on a guitar through a third party when the store has a repair technician working five days a week.)
    -Customers

    I have seen someone quit their first day.
    I have seen grown men cry under stress at this job.
    I have seen people clock out for lunch and never show up again.
    I have seen used car salesmen burn out and quit within three months.
    I have seen plenty of unfair treatment.
    GC is no longer the decent or caring company it use to be.

    Advice to ManagementAdvice

    Start looking for a new job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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