Guitar Center

  www.guitarcenter.com
  www.guitarcenter.com
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GC Garage not so good for good techs.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - GC Garage Tech
Current Employee - GC Garage Tech

I have been working at Guitar Center full-time

Pros

You get to help people with problems. You get to do what you're good at. Usually cool co-workers. Most of the techs are really highly competent despite the universal notion that anybody who works at GC can only be a buffoon.

Cons

1. Repair techs are in SALES as much as any commissioned sales floor guy. The fade system for techs--you are required to be 'cost neutral' by charging enough per month to cover your hourly pay. If you don't have enough customers coming in or the repairs they need are not expensive enough to hit those numbers, you have a big employment problem. In order to make this amount, you are required to continually be 'upselling' repairs and upgrades that the customer may not need or want. 2. The hands-on training is terrible and absolutely insufficient. A two day seminar at a hotel is the extent of training for fretwork, bracing, cracks, reglue, etc. The rest is by 1-3 page PDF documents. I was sent a powerful and dangerous router and, with no training whatsoever, told to rout holes in a board and send in pictures. I did and now I'm 'A Level Certified' to go to town on your Les Paul. If you contact one of the three program managers with a question, your likely response from two of them will be "Really?" punctuated with a sigh. The third will basically chew you out for calling him instead of one of the others. Finally, point 3. The embarrassment of telling other local and respected techs and luthiers that you do the same thing as them, but at Guitar Center -- it's like telling jet mechanics that you pump gas at Wal-Mart, no matter how good you may actually be. Not a good thing should you try to find local employment in the instrument repair field after after GC dismisses you, which they will.

Advice to ManagementAdvice

Let the Tech just help the customer make music by doing the needed work without having his job hanging over his head to hit a certain sales number...take it as an expense of providing top notch customer service. Like every other repair industry.
Real actual training. Less cynicism from the GC Garage management team.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

349 Other Employee Reviews for Guitar Center (View Most Recent)

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  1.  

    Commission Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Los Angeles, CA
    Current Employee - Sales Associate in Los Angeles, CA

    I have been working at Guitar Center full-time (more than 5 years)

    Pros

    You get to talk about gear all day and the atmosphere is generally relaxed. You can easily move up in the company if you are interested in doing so. They also offer "gig leave" which means you can leave to go on tour and you will have a job when you get back.

    Cons

    You are subject to the scheduling needs of the store. Sometimes you have to work nights.

    Advice to ManagementAdvice

    Continue to focus on service-focused sales.

    Positive Outlook
    Approves of CEO
  2.  

    Great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Training Manager in Florence, KY
    Former Employee - Sales Training Manager in Florence, KY

    I worked at Guitar Center full-time (more than 5 years)

    Pros

    when I was on the sales floor I made great money, met a lot of people, and learned a lot about sales. There are great resources available to teach new sales associates how to sell.

    Cons

    Promotions and additional responsibilities dont necessarily guarantee a pay raise. Its all performance based

    Advice to ManagementAdvice

    You will retain more quality associates when you pay store level management better than the sales staff.

    Recommends
    Neutral Outlook
    No opinion of CEO
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