Guitar Center

  www.guitarcenter.com
  www.guitarcenter.com
There are newer employer reviews for Guitar Center

2 people found this helpful  

Working at Guitar Center

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Associate & Operations in New York, NY
Current Employee - Sales Associate & Operations in New York, NY

I have been working at Guitar Center full-time (more than an year)

Pros

It's a totally cool place...on the outside. Most of the people you work with are generally nice and cool people. Employees get an amazing discount...that is if they can ever afford it. If WalMart and Toys R Us had a musical baby, it would be Guitar Center.

Cons

Employee respect is extremely low to none. Pay is humiliating. Benefits are slim. Negative, and non-productive daily & monthly meetings are required. Unending list of demands. Employees are rarely recognized for a job well done, and when they are, it's through an email. Bonuses and raises no longer happen thanks to the Bain buy out. Outdated system by 30+ years, which causes scheduling confusion, inventory & shipping errors, and worst, long lines and upset customers. - Because of all of this there is a high revolving door as well as a lot of internal theft, broken equipment , unprofessional attitudes and jerk-like behavior due to disgruntled employees.

Advice to ManagementAdvice

If you treat your employees as well as you do a vintage guitar, or better, the overall business, character, and customer service would dramatically increase! Like Sam Walton said, "The key to success is to get out into the store and listen to what the associates have to say....If you take care of the people in the stores, they will take care of the customers in the same manner."

Doesn't Recommend
Negative Outlook
No opinion of CEO

360 Other Employee Reviews for Guitar Center (View Most Recent)

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  1. 1 person found this helpful  

    GC Garage not so good for good techs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - GC Garage Tech
    Current Employee - GC Garage Tech

    I have been working at Guitar Center full-time

    Pros

    You get to help people with problems. You get to do what you're good at. Usually cool co-workers. Most of the techs are really highly competent despite the universal notion that anybody who works at GC can only be a buffoon.

    Cons

    1. Repair techs are in SALES as much as any commissioned sales floor guy. The fade system for techs--you are required to be 'cost neutral' by charging enough per month to cover your hourly pay. If you don't have enough customers coming in or the repairs they need are not expensive enough to hit those numbers, you have a big employment problem. In order to make this amount, you are required to continually be 'upselling' repairs and upgrades that the customer may not need or want. 2. The hands-on training is terrible and absolutely insufficient. A two day seminar at a hotel is the extent of training for fretwork, bracing, cracks, reglue, etc. The rest is by 1-3 page PDF documents. I was sent a powerful and dangerous router and, with no training whatsoever, told to rout holes in a board and send in pictures. I did and now I'm 'A Level Certified' to go to town on your Les Paul. If you contact one of the three program managers with a question, your likely response from two of them will be "Really?" punctuated with a sigh. The third will basically chew you out for calling him instead of one of the others. Finally, point 3. The embarrassment of telling other local and respected techs and luthiers that you do the same thing as them, but at Guitar Center -- it's like telling jet mechanics that you pump gas at Wal-Mart, no matter how good you may actually be. Not a good thing should you try to find local employment in the instrument repair field after after GC dismisses you, which they will.

    Advice to ManagementAdvice

    Let the Tech just help the customer make music by doing the needed work without having his job hanging over his head to hit a certain sales number...take it as an expense of providing top notch customer service. Like every other repair industry.
    Real actual training. Less cynicism from the GC Garage management team.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Commission Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Los Angeles, CA
    Current Employee - Sales Associate in Los Angeles, CA

    I have been working at Guitar Center full-time (more than 5 years)

    Pros

    You get to talk about gear all day and the atmosphere is generally relaxed. You can easily move up in the company if you are interested in doing so. They also offer "gig leave" which means you can leave to go on tour and you will have a job when you get back.

    Cons

    You are subject to the scheduling needs of the store. Sometimes you have to work nights.

    Advice to ManagementAdvice

    Continue to focus on service-focused sales.

    Positive Outlook
    Approves of CEO
There are newer employer reviews for Guitar Center

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