There are newer employer reviews for Gymboree
There are newer employer reviews for Gymboree

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Gymboree is a company filled with opportunities.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Lead in Fort Worth, TX
Former Employee - Sales Lead in Fort Worth, TX

I worked at Gymboree part-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

In my experience, Gymboree has a very open and accepting atmosphere. The managers strive to ensure that the sales staff is fully trained and able to interact with customers effectively. There are many opportunities for advancement.

Cons

The stores rely heavily on customer surveys, so if you do not work often, it could affect your performance. Many customers are focused on sales and promotions, so there are some downtimes when very few customers shop because of a lack of promotions.

Advice to Management

It would be great if store associates could give feedback on how various items in the store are selling. At times, our store would receive an excess amount of one particular style that was not selling.

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  1. Helpful (5)

    Do Not Even Think About Working Here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Gymboree full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The relationships formed with the customer, the pleasure of making them happy with their purchases and watching the children grow up.

    Cons

    This could possibly be the most poorly run, disrespectful, out-of-touch-with-reality company that I have ever worked for. Stores are expected to run on about 120 hr/week and provide "legendary" service. Most times, this is single coverage, where you are expected to deal with reams of repetitive paper work, tasks and service the customer all at the same time while you are alone. It is no wonder that the list of "target" or high theft stores is pages long. Did I mention the POS systems that are prehistoric and make the poor customer wait forever? Or the policy that only 1 register operates until the line grows longer than 5 people? Just think what that customer's survey will sound like. The expectation is that anything under a 90% on these surveys is failing. Yet, the company sets us up to fail and wonders why the service survey scores are so low? The DM is in over her head and thinks she knows everything. She is quite good at spouting policy and procedure and writing you up for every little thing that you do not accomplish from the list of endless expectations. There are no gray areas and if you cross the line you incur the wrath and get written up. Yet, the favorites move up the ladder, leaving a mess behind them that their replacement is held accountable for. The company talks about "values", but they do not value anything except the almighty dollar. I have never been talked to in such a condescening manner. They need to stop treating people like they are stupid. Try to have a weekend off, or take a vacation. Requests are often refused, even when requested months in advance. They even dictate which days of the week you can or cannot take off. Off course, none of this is truthfully conveyed during the hiring process and is chalked up to "the needs of the business" if you dare to question. The quality of employees and their loyalty to the job if the worst I have seen anywhere. You get what you pay for and Gymboree pays nothing. Nor do they think twice about demoting you if payroll dictates the need. Why would an employee want to provide open availability for 20hrs/wk? Why would anyone want to work for Gymboree except to have a paycheck while the look for something else!

    Advice to Management

    You need to get out into the stores unannounced and see what reality is - not go when managers have been forced to spend countless uncompensated hours cleaning up what is the usual mess so that their superiors look good. You need to reevaluate costs so that more payroll can be allocated to provide the level of service you demand. And lastly, you need develop a plan to liquidate all of the inventory sitting in back rooms - losing value and crippling productivity. This is perhaps the worst business move ever - maybe an online clearance - think of the money you would make instead of letting it sit boxed up like trash for years losing value. Lastly, you need to start treating the employees you have in the stores with respect and make them want to work there.


  2. Fun and hard work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Reno, NV
    Current Employee - Assistant Manager in Reno, NV

    I have been working at Gymboree part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The job is a lot of fun. There is always something new coming out so there is always something to do. You can have a lot of fun with the customers too. It's a great part time job.

    Cons

    The worst part is the hours. Managers are alone in the store for up to five hours at a time. You rarely have double coverage which makes it hard to get all the tasks done. Upper management expects you to do a lot of tasking while providing personalized customer service and being alone in the store. New lines of clothing come out frequently and you do feel like you're playing catch up a lot. The backrooms are often small and you have to be super organized or they become a mess very quickly. The associates don't get a lot of hours, so there's quite a bit of turnover.

    Advice to Management

    Give us more hours. Spend the payroll needed to get done all the tasks that have to get done and provide the level of service expected. With more payroll the customers will get better service and there would be less product loss due to external theft.


There are newer employer reviews for Gymboree
There are newer employer reviews for Gymboree

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