Pros

Flexible work hours. Brand name

Cons

Most office managers have zero training in preparing tax returns; are of no help with client tax issues. You may get stuck with a manager who's style is archaic, pedantic and characterized by a personality that is temperamental. If you are trying to feed your family, good luck! The hourly pay is dismal. Commissions help, but you are better off spending time actually learning how to prepare tax returns - not learning the HR Block system that gives you little actual tax knowledge.

Advice to Senior Management

Ask each and every Tax Professional and office support staff to provide feedback on their office manager.