H&R Block

www.hrblock.com
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2 people found this helpful  

Treat and pay employees like fast food workers

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at H&R Block

Pros

Summers off, flexible schedule, short commute

Cons

The hiring process is awful. Everything is supposed to be email and if you don't get all of the emails for whatever reason you will be at a loss. No one calls you. If you need information about training or getting onto the website be prepared to call several different offices to be referred to a bunch of different people who have no answers for you. The training was a joke. What was supposed to be a trainer was someone who stood in the front of the room and complained about policy changes and extra workload. The tax professionals in my office had no right calling themselves professionals. They were completely ghetto, and I was actually embarrassed by the behaviors and comments I witnessed. You are on your own once you start. Don't expect any guidance, until you do something wrong. Then you'll hear about it like you were supposed to know. If H&R Block wants a reputation as a respectable, professional company, they need to pay for and hire quality people. If you have any class whatsoever, you can do much better and will not fit in here.

Advice to ManagementAdvice

Increase pay and hiring standards. Most of the employees I came in contact with were completely unprofessional.

Doesn't Recommend
No opinion of CEO

1008 Other Employee Reviews for H&R Block (View Most Recent)

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  1. 3 people found this helpful  

    Started well, but the company is in trouble.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Development Manager in Kansas City, MO
    Former Employee - Applications Development Manager in Kansas City, MO

    I worked at H&R Block full-time (more than 8 years)

    Pros

    The workers remaining are very competent and good to work with.

    Cons

    Management has cut back so far that critical systems sometimes have NO IT support.
    Executive leadership that was starting to turn the company around have all left. Current executive management is making the same poor decisions that cost customers and revenue for years.

    Advice to ManagementAdvice

    Stop outsourcing your core competency.
    Stop micromanaging the professional who know what they are doing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Ok work, but low wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Representative in Virginia Beach, VA
    Former Employee - Client Service Representative in Virginia Beach, VA

    I worked at H&R Block full-time (less than a year)

    Pros

    Free tax return prepared by experienced professionals

    Cons

    Pay was very low. Dull at times.

    Recommends
    Approves of CEO
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