Pros

Flexibility in hours and locations, lots of in-house educational opportunities, really good mangers at the tax office level, possible to move up (however more stress, not much more pay). I was afraid that we were going to take advantage of clients (i.e. push Refund Anticipation Loans) but they were not pushed at the store level (they were pushed by upper management. I felt like I was helping tax clients.

Cons

Regional managers and clueless and set unreasonable/unattainable goals. Pay is poor, human resources really glosses over the poor pay by constantly talking about the year-end personal bonus which is really impossible until you have been there for a few years (i.e. until you build up your client base). Some of the Software (i.e. Appointment Manager Program is horrible.)

Advice to Senior Management

Listen to the tax professioanls in the field