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Helpful (1)

IT: Penny-wise, Dollar Stupid

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee in Houston, TX
Former Employee - Anonymous Employee in Houston, TX

I worked at HCC Insurance

Doesn't Recommend
Disapproves of CEO
Doesn't Recommend
Disapproves of CEO

Pros

IT employees are provided powerful laptops, large wide-screen monitor, clean working environment. Keurig tea and coffee provided at-no-cost. Vending machines subsidized. Break room is clean, large, very convenient. Parking lot has ample parking--covered parking for managers. IT middle-management is smart, motivated, and generally well-meaning.

Cons

Most of the IT infrastructure is suffering from years of neglect. IT staff are generally not motivated for self-improvement and training is not made available to them. IT budgets are unrealistically small, they want to buy the most expensive equipment without paying for it. There is no tier 1 on-call, the on-call phone rings for any vaguely IT related call and the engineer is expected to route calls they cannot personally resolve. Senior IT Management and the Board do not engage with IT specialists when making sweeping IT decisions. IT Employee turn-over is a significant problem.

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  1. Helpful (1)

    I was only told a half-truth -- make that the quarter-truth about my job duties

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Houston, TX
    Current Employee - Systems Administrator in Houston, TX

    I have been working at HCC Insurance

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The core IT group in Houston is small and rather friendly. The office area (all cubicles) are clean and plenty of windows to see outside. I missed seeing sunlight throughout my past two jobs. Company subsidized vending machines, clean employee lunch room and all of the gourmet coffee and tea that you can consume.

    Cons

    I was hired as a SAN Storage Admin -- or so I thought. It was apparent within two weeks that the majority of my job consisted of server system administration duties that fell under the "other duties as assigned" category. The operations team -- my team -- handles all after hours calls for everything. Mandatory monthly maintenance day which includes almost everybody on the team. My manager and director have worked here slightly longer than myself which makes them feel pressured to pressure my team -- if only indirectly -- to perform. Many people are dissatisfied with their situation. Since I started (2 months ago) three people in IT have quit. Did I mention that the IT team is small? Less than 45 people and shrinking. Competing IT groups from various subsidiaries make planning for company wide solutions very difficult. A corporate wide desktop roll out of Window 7 is being made sluggish by the requirements that the subs are putting on the roll out team. I was grateful for this new opportunity, but I feel that the entire truth wasn't revealed to me. Shame on me for not asking more probing questions.

    Advice to Management

    Nothing positive to say.


  2. Helpful (1)

    It was one of the most stressful jobs I ever had

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX

    I worked at HCC Insurance

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Nice Offices Mostly good coworkers Learned about insurance industry Overtime permitted for hourly employees Good Christmas parties

    Cons

    Tremendous workload Little positive reinforcement but plenty of negative Little training on specific job duties HIgh turnover Many times your work depended on someone else completing their portion before it got to you & it'd come to you really late. You were still criticized by supervisor if you didn't complete it on their time frame Favoritism of certain employees allowed them unprofessional behavior (personal phone calls/internet, not doing their work, loud rap music) yet supervisors wouldn't do anything about it Individual managers would interpret rules, vacation policies, benefits (ex tuition reimbursement) differently depending on how they felt Changed rules about promotions after you already accepted the job

    Advice to Management

    Survey employees about management & how it could be improved Hire more employees to reduce workload Provide positive atmosphere in which to work instead of through intimidation, criticism, & fear Follow the same work rules/benefits for everyone


There are newer employer reviews for HCC Insurance
There are newer employer reviews for HCC Insurance

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