HD Supply

  www.hdsupply.com
  www.hdsupply.com
There are newer employer reviews for HD Supply

1 person found this helpful  

hd supply is a great company to work for but theres always room for improvement.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Anonymous Employee in San Francisco, CA
Current Employee - Anonymous Employee in San Francisco, CA

I have been working at HD Supply

Pros

a growing and solid company with a great future. job security and reconition. the company is very ethical in its business practices. the company is a respected leader in the industry. great benifits and training available for all employees. customer service is superior with a focus of always keeping the customer as top priority. Management is very fair with its employees. Marketing material is always professional and is mailed in a very timely fashion. job performance is rewarded accordingly and all employees are treated fairly. hd supply is a company I can honestly say that i'm very proud to work for

Cons

the operations of the warehouse and some of its employees. at times there doesn't seem to be any sense of urgency when it comes to taking care of our customers. too many phone calls and follow up with the warehouse to make sure the customer is taking care of. at time it seems nobody in the warehouse wants to own up to taking that extra step to ensure that the customer is fully satisfied. frustrations at times with credit department and inside sales personell of not performing up to standards. perfunctory at best with a handful of internal personell. could be room for improvement

Advice to ManagementAdvice

focus more on individuals who are underperforming. If they are not working up to their full potential ensure them poor work performance is not acceptable

Recommends
No opinion of CEO

241 Other Employee Reviews for HD Supply (View Most Recent)

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  1.  

    Overall a solid employment experience with great HR leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager in Atlanta, GA
    Current Employee - Senior Manager in Atlanta, GA

    I have been working at HD Supply

    Pros

    Rapid growth, fun team and able to work on projects for a large company normally reserved for senior leaders.

    Cons

    You do have a blackberry that you are expected to check at all times--nights and weekends.

    Advice to ManagementAdvice

    Fully integrate acquired companies

    Recommends
    Approves of CEO
  2.  

    HD Supply; a growing company with an incredible work environment and company culture,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Renovation Operations Administrator in San Diego, CA
    Current Employee - Renovation Operations Administrator in San Diego, CA

    I have been working at HD Supply

    Pros

    The environment and company culture are both relaxed and welcoming. They allow personal expression in terms of appearance such as hair and body jewelery. The culture is such that they encourage continued education by paying up to 50% of tuition. They also have classes with in the company on everything from time management and basic skills to improving leadership courses for managers. Company offered classes are during regular work hours and paid. They also offer drinks and snack during these classes. HD Supply tries to always promote from with in and most employees started in entry level jobs and worked their way through the channels to where they are currently and learned continually about the company and industry as they grew together. It is refreshing to see the return of companies that want to emphasize their customer service and build their reputation on that by implementing programs like the "voice of the customer" that have created departments whose goal and job it is not only to resolve customer grievances but to research what commonly causes customers to be dissatisfied and take action to help correct those problem areas. Also there are few companies that offer most items freight free and do not charge for the pick up or return of merchandise regardless of reason or cost of return in nearly all cases.

    Cons

    The company was recently sold by Home Depot and is still in the process of making all of the changes resulting from said sale. HR is slow if ever to inform of new changes including those affecting salary raises for promotions and reviews. The hiring process can be slow. Inter-departmental communication is not great. Some departments are unclear of what others do or whom to refer customers to for newly created services and departments. While the rapid growth is great to watch company newsletters often address feel good information and stories rather than important information for employees on changes to be implemented. Also the current operation system is outdated and continues to crash and run slowly, though it should be said that a new system is in the works and should be implemented completely by the new year.

    Advice to ManagementAdvice

    I would suggest improving interdepartmental as well as company wide communication of changes. We do a great job of announcing our successes but it would be great to understand more about the nuts and bolts of the company that got us there.

    Recommends
    Approves of CEO
There are newer employer reviews for HD Supply

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