HPS

www.healthplan.com
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3 people found this helpful  

Not a "World-class" Organization

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Programmer/Analyst in Tampa, FL
Former Employee - Programmer/Analyst in Tampa, FL

I worked at HPS full-time (more than 3 years)

Pros

Abundant growth potential in the industry. Opportunities are limited only by management's imagination. Senior Management seems to be anticipating significant growth based upon the number of executives.

Cons

Management's imagination is limiting opportunities. Consultants are brought in to tell them what other companies are doing, rather than listening to employees' innovative ideas.

Advice to ManagementAdvice

Stop building a management structure for a company 5 to 10 times the size. Too much of the limited amount of money available is being used to pay unnecessary VP salaries.

On the other hand, before you can grow the customer base you must strengthen the infrastructure to support the customer base you have. When no one can do their jobs because the system is so bogged down by month-end processing, it isn't helping anyone.

Learn to cut your losses. When an obviously terrible choice is made for a software package, admit it, get rid of it, and move on. Don't continue to pour good money after bad. You can probably better afford to get a more expensive package that works than spending an unknown amount trying to get a poorly designed, poorly written, and poorly chosen package to do what you need.

Doesn't Recommend
Neutral Outlook

45 Other Employee Reviews for HPS (View Most Recent)

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  1. 3 people found this helpful  

    Senior Management Doesn't Get It!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Tampa, FL
    Former Employee - Manager in Tampa, FL

    I worked at HPS full-time (more than 5 years)

    Pros

    Lots of very hard working, caring employees. Employees really pull together whenever there is a personal crisis of a coworker. Lots of institutional knowledge. Some departments still have the "small company" feel to them.

    Cons

    Senior Management doesn't understand enough about the day-to-day operations. They think they get it because some came up through the ranks, but times have changed & they have not kept up. The right hand doesn't know what the left is doing. There doesn't seem to be anyone, at the top, who has a grasp on what is going on within the entire organization. They just seem to put out fires. No overall vision. Favoritism abounds. They keep certain staff members because they are well "liked" not because of their abilities. They promise new customers the world & then task the rank & file to make it happen when the resources are not available. Many employees are grossly overworked.

    Advice to ManagementAdvice

    Get beyond your enormous egos and look at what is best not only for the business AND the employees who are your greatest asset. Stop making promises you can't/don't keep. Get out of your offices & meet with the employees, but not as a PR job, but rather to really listen & make the necessary changes. It is a shame that many of your good employees have left because you hear one story in the quarterly meetings, but in reality something else happens. You need to rebuild trust in Senior Management and I don't think this can happen with the 3 long time "leaders" who have been there forever.

    Doesn't Recommend
  2. 2 people found this helpful  

    Clueless, outsourcing, cheap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Analyst in Tampa, FL
    Current Employee - Programmer Analyst in Tampa, FL

    I have been working at HPS full-time (more than 3 years)

    Pros

    A lot of people are friendly.

    Cons

    Way way behind in technology, They claim this is changing, however, upper IT management is full of former main framers and obviously aren't listening to what the insignificant lower rung people suggest. They want to become a Java\PHP shop only. There is a group that uses .NET but they're not even in IT. And because their director is related to a VP with a major client they don't have to have anything to do with IT - but I guess I can't blame them.

    Picture the most complicated way things can be done and this place goes beyond that. What should take a matter of minutes to accomplish can take days because of all the red tape and other departments that are required to be involved. But the technology is a huge part of this. Nothing, and I mean nothing is done in the most efficient way possible. I can't express this enough. When the economy improves this place is going to be empty real fast.

    Bad data!!!???? You'll see it here. Of course there is talk about fixing it but why has it existed all these years in the first place? When bad data is discovered there's a ton of additional programming required for each and every case as it happens instead of preventing the bad data from being inserted in the first place. This is a daily practice!

    Good people are leaving this place at an alarming rate while those who are happy to get a pay check remain.

    Advice to ManagementAdvice

    Save your big pay checks because when this place goes down your resumes will only get you so far as you'll never live up at the kind of positions you have at this dump.

    Doesn't Recommend
    Negative Outlook
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