There are newer employer reviews for HSN
There are newer employer reviews for HSN

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Nice Place to Work.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Saint Petersburg, FL
Current Employee - Customer Service Representative in Saint Petersburg, FL

I have been working at HSN full-time (Less than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Great pay and you don't have to wait as long for benefits like most other call center positions.

Cons

The drive to work was my only issue, would have stayed had the travel not been so far.

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  1. Helpful (2)

    tHEY BURN OUT EMPLOYEES

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FT CS HYBRID to PT WAH FLEX in Saint Petersburg, FL
    Former Employee - FT CS HYBRID to PT WAH FLEX in Saint Petersburg, FL

    I worked at HSN part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great pay for Florida. The pay out on the upsales, credit card aplications and contests are good. The product fairs are great, with lots of information and free samples.

    Cons

    What you are trained to do and what is expected on the floor are two different things. Sales is paid one wage and customer service/hybrid a higher wage. Sales is expected to take CS calls. In training you are told to transfer the customer over to CS as that's what they are there for. Even though my sales and upsell numbers were excellent, and customer compliments were docimented I was terminated for not doing the CS job while making a sales wage with sales metrics (197 seconds or less per call). The deny everyone unemployment. U r reminded daily your employment is "at will".

    Advice to Management

    All management needs to go through the training program once a year for their department. 23 years on the same job and they are unaware of what's being taught in the classes. Management needs to be hired from the lower ranks, not from other companies where they never were a worker bee. Straight from college to a management position. They have no clue. The best managers were recent promotees from the call center floor.


  2. Helpful (2)

    Great friends and experience to see what corporate life is like.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Buyer in Saint Petersburg, FL
    Former Employee - Assistant Buyer in Saint Petersburg, FL

    I worked at HSN full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Many PTO hours, Volunteering hours and Bank holidays. Great people who work there.

    Cons

    Upper Management. Low salary in comparison to other workplaces.


There are newer employer reviews for HSN
There are newer employer reviews for HSN

See Most Recent

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