Hampton Inn

  www.hampton-inn.com
  www.hampton-inn.com
There are newer employer reviews for Hampton Inn

 

Okay first job in the hospitality industry, but pay is not comparable to the work and guest issues that arise.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Front Desk Agent in Memphis, TN
Former Employee - Front Desk Agent in Memphis, TN

I worked at Hampton Inn full-time (more than an year)

Pros

*I adored most of the people I worked with here.
*We had several regulars who would stop by and say thank you - you never realize how much that can make your night until you've had some angry guest situations.
*On slow nights, there was time to get homework done.
*It provided great material to use in my hospitality classes.
*It's a great opportunity to network with management at hotels in the same cluster.
*Benefits are great!

Cons

*Hourly pay is significantly lower than starting pay for other brands in the area (Marriott and Hyatt both start at almost $2 more an hour).
*Little opportunity to grow within the company.
*After 1 year you are supposed to get a review and a raise (usually a very small one, but one none the less) but my GM refused to give me mine.
*Guest situations can get heated depending on who is talking to you. Being at the front desk means you're the first person they see when something goes wrong, and it's often that things escalate quickly when you're considered the "manager on duty" and there are no other managers in the hotel.
*Management with no education seemed to look down on the employees that were getting their degree and wasn't open to the idea of mentoring or giving advice on how to move up in the company (besides basically saying we were wasting our time/money/resources).
*Employees were often thrown under the bus by the GM - for example if the GM happened to be checking someone in and a reservation was done incorrectly he would say out loud to the guest "Oh, I bet XYZ messed this up."
*Employees were berated often for insignificant matters, but serious issues with employees were never addressed
*When an emergency medical situation arose, the GM was not helpful or compassionate with the situation and tried to pressure me in to coming in despite doctor's orders not to, so he would not have to stay late. (He managed to pressure another employee to leave the hospital where she was hooked up to an IV to come in, but that's another story).

Advice to ManagementAdvice

The job itself was fine. It was a good first step in the hospitality business. I'm sure my experience isn't the norm with the company. You don't normally quit a job - you quit the management. That was my experience and many of my cons reflect that.

My advice is make sure employees know where they can go when situations get unbearable so they don't feel they have to leave the company all together. And I would reevaluate starting hourly pay for your front line (front desk) employees, especially when they so often are considered the manager on duty and are the only employee in the hotel. They are often verbally abused by guests (several of us have even had things thrown at us!) and it would show the brand's appreciation for their employees.

No opinion of CEO

195 Other Employee Reviews for Hampton Inn (View Most Recent)

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  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn

    Pros

    Good people good area good owners

    Cons

    No cons this is a great hotel to work for

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Pleasant Environment, good training but low wages

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor
    Current Employee - Night Auditor

    I have been working at Hampton Inn full-time (more than an year)

    Pros

    Nice people, good training, discounted travel

    Cons

    Low pay, sometimes hours aren't great

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Hampton Inn

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