There are newer employer reviews for Hand and Stone Spa

Helpful (3)

After a while you will grow tired of the little chance of advancement or incentives.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Massage Therapist
Former Employee - Massage Therapist

I worked at Hand and Stone Spa part-time

Doesn't Recommend
Negative Outlook
Doesn't Recommend
Negative Outlook

Pros

Steady clients, sheets and products, hydraulic lift tables, some what flexible with scheduling.

Cons

Appointments are done in 50 min blocks, which does not leave enough time to let your client undress, dress, be interviewed, and change the sheets. Last minute upgrades will put you more behind schedule. Deep tissue massages tend to be the most popular and are priced the same as relaxation massages. Not many incentives. Salary is not based on experience but on your availability. No benefits/health insurance. Must provide your own liability insurance.

Advice to Management

Better communication between therapists, management, and front desk would help facilitate a better experience for the client. There should be a cap on the amount of Deep Tissues a therapist does in a day. Too many of the "good" therapists get requested and then bogged down with the back breaking work of deep tissue massages with no benefit to them. Extra energy exerted should equal more pay.

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  1. Helpful (5)

    Doesn't value employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Esthetician in Denver, CO
    Former Employee - Esthetician in Denver, CO

    I worked at Hand and Stone Spa part-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great as a first job out of school in order to gain some industry experience however you are drastically limited on the customization of skincare and you will not grow much as an esthetician here.

    Cons

    Hand and Stone has some incredibly sketchy policies in place as far as labor and wages are concerned. They expect you to clock in and out directly before and after each service in order to prevent you from clocking hours. Also you are worked without a break back to back clients and then expected to do laundry and other miscellaneous tasks even though you are not clocked in or being paid any kind of hourly for your work. Pay is minimal at best and the way for being paid for product sales is ridiculous and is not a flat rate on product sold but begins at 5% depending on your service to sales ratio which is ludicrous. Not paid an hourly for down time but you are expected to sit and wait for a client with no pay and you come in and train and learn all their protocols and guess what that is paid either! Worst job ever!

    Advice to Management

    Pay a fair wage and maybe you will keep a quality employee!

  2. Helpful (5)

    If it sounds to good to be true....New Jersey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Licensed Massage Therapist
    Current Employee - Licensed Massage Therapist

    I have been working at Hand and Stone Spa part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Supplies are provided. To start & If you are able to build Your request rate the pay is fair. Owner is pleasant.

    Cons

    Spa expects you to sit around and wait for clients w/no pay. If you do not sit around other therapists who do are given the clients, in essence forcing therapists who need the work to stay w/no pay. Huge breaks between clients. Spa says bigger request rate means bigger pay but does whatever it can to bring therapists request rate down. Request are told therapist is booked when its not the truth. Front desk runs the show. Very catty & moody work environment. No respect or recognition for a job well done. Constant schedule changes.

    Advice to Management

    Be fair to the therapists who work so hard for your company. Requests for therapists should always be taken & booked unless the therapist is booked w/another request. Management seems to have taken that position that time on the job trumps quality of the massage. Making it unfairly hard to build a request/pay rate. The front desk has too much control they can switch your schedule based on favoritism and quite frankly their attitude for that day.

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