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Just my opinion.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Office Administrator  in  Rochester, NY
Current Employee - Office Administrator in Rochester, NY

I have been working at Hanger

Pros

Very solid company. Oldest and largest maker of prosthetics and orthotics in USA (world?). Has established different levels of management right through to the top. Opportunity to interact with many different states/cities/sites and attend annual Education Fair. Bonuses are paid (dependent upon certain criteria being met) and special commissions are paid (based on certain devices being sold). Company has rock-solid reputation in their field. For the most part, training is extensive and company has manuals to look to for answers when necessary. Weekly "newspaper" is published and often addresses ongoing issues within the field. Quarterly teleconferences are held by President to update employees on health and growth of the company.

Cons

The last person on the totem pole has a difficult time communicating needs (and having problems looked into). While the ability to ask questions, seek help, etc. is available, that does not always translate into successful resolutions. Because company is national, they do not involve locals in discussions regarding local insurance carriers and tend to make generalized decisions regarding compensation. While I can appreciate a national company being more interested in national companies such as Cigna and Travelers, local carriers are extremely important for Hanger offices and shouldn't be ignored or given fleeting glances. Some offices, of which there are approximately 650, are quite small and, thus, are dependent upon management located elsewhere to help out/teach/mentor. No merit raises are paid, at least that I'm aware of, and annual pay raises (approximately 3%) are supposedly based on cost-of-living. Profit-and-loss statements for individual offices/areas are rarely shared. Clinical and clerical supplies are lumped together and that can make for difficult budgeting. I'm sure fiscal growth is extremely important but I would like to hear more emphasis being placed on patient needs.

Advice to ManagementAdvice

Acknowledge with positive feedback those employees/offices which have improved performance as opposed to only addressing the negative. Allow employees in offices which have little growth to spend time with employees/offices which continue to have positive growth. While there are general rules to follow, each office appears to have different ways of interpreting how to follow those rules and it would be of benefit to employees to be able to see how an efficient and profitable office is run.

Recommends
No opinion of CEO

64 Other Employee Reviews for Hanger (View Most Recent)

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  1.  

    Intern and temp worker

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hanger as a contractor for less than a year

    Pros

    Very nice group of coworkers who are open and willing to help.

    Cons

    Not much interaction from the team since they're located at different places.

  2.  

    Its a job, not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hanger full-time

    Pros

    That one patient, that one person you help, adds some brightness to a typically dismal existence at work.

    Cons

    You will spend your days being talked down to
    Corporate culture is one of the worst.
    Despite what management says there is no open door policy
    Training and education are non existent, as are raises and promotions
    There is no where to go, no advancement
    Nepotism, cliques and incompetent small minded management
    Very high staff turn over rate results in poor patient care
    Understaffed, overworked, underpaid, chaotic, unorganized, stressful
    Every meeting is about money, money, money, money, money, money

    Advice to ManagementAdvice

    Don't waste your time, no one is listening.

    Doesn't Recommend
    Negative Outlook
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