Hanover Insurance

  www.hanover.com
  www.hanover.com
There are newer employer reviews for Hanover Insurance

 

Overall, a good experience!

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Customer Service Operations Consultant
Current Employee - Customer Service Operations Consultant

I have been working at Hanover Insurance

Pros

They are partial to the talented and creative.
They promote community service and try to show appreciation to employees.
There is a lot of great talent in senior management and they are relatively accessible.

Cons

Middle management lacks creativity and are often out of touch with their associates.
They are big on autonomy, but the downside of that is a lack of feedback from immediate managers.

Advice to ManagementAdvice

Strive to have more contact with associates.

Approves of CEO

126 Other Employee Reviews for Hanover Insurance (View Most Recent)

Sort: Rating Date
  1.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Underwriter
    Former Employee - Underwriter

    I worked at Hanover Insurance

    Pros

    Good starting salary with the company. There are a lot of talented people who work at the company. Overall a good first job.

    Cons

    Terrible career advancement opportunities withing the company. Operationally the company is in ruins. Most employees are overworked and upset with the environment.

    Advice to ManagementAdvice

    They need to reorganize the floor from an operational standpoint. It has become a call center not an underwriting floor.

    Approves of CEO
  2. 1 person found this helpful  

    I found employment at Hanover as unorganized chaos!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hanover Insurance

    Pros

    Good benefits
    Generous time off
    flexible schedules

    Cons

    Ancient computer systems are going to be the downfall of this company. Every day is a new opportunity for something to fail and instead of fixing it, management puts a band aid on it hopes it goes away. Very frustrating to go to a job where the training is inadequate at best.

    Advice to ManagementAdvice

    Get rid of your computer systems and provide your employees with expert trainers instead of
    web cast training and unexperienced trainers that don't what they are teaching.

    Doesn't Recommend
    No opinion of CEO
There are newer employer reviews for Hanover Insurance

Work at Hanover Insurance? Share Your Experiences

Hanover Insurance

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.