Hanover Insurance
3.1 of 5 108 reviews
www.hanover.com Worcester, MA 5000+ Employees

108 Employee Reviews (View Most Recent)

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1 person found this helpful  

Rats off a sinking ship in Michigan

Anonymous Employee (Current Employee)
Howell, MI

Pros1. Managers are so busy filling vacancies of fleeing employees, no one holds us accountable for anything.

2. Our professional development now includes daily role playing on how to handle unprofessional, unethical and inappropriate behavior from RVP, and State Management.

3. Once average employees are suddenly valuable and desired now that the best ones are gone. Don't worry, there is still time to get in on this. More people will leave soon!

4. Casual dress code installed by new RVP. Shirts unbuttoned to mid chest, loafers with no socks. Chest hair OK.

Cons1. Real lack of leadership in this place. RP is disengaged. Just an old guy trying to finish his career and get out. Complete inability to judge talent as witnessed by the number of jerks and incompetent people in key roles who are allowed to hang on. Hiring new RVP who is unqualified for the role and creating havoc on the office is just the latest. This guy is a joke.

2. Unclear expectations and no real path for promotion. We hire incompetent people from the outside who block the way for lower level employees. People leave for much better
jobs.

3. Talented people are leaving everyday. My work is growing. Morale is bad. Not confident it will be fixed until RP and RVP are gone.

4. HR has ignored serious issues for years. They are no help.

5. Sadly, our agents are suffering too. Ignored and unheard. New guy says, "Everything is great".

Advice to Senior ManagementFred, It's time for a new "journey" in Michigan. We are on the same path as the Edmund Fitzgerald.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Good

    Underwriter (Former Employee)
    Grand Rapids, MI

    I worked at Hanover Insurance full-time for more than 5 years


    Pros: Like all the previous reviews I have read, the people you work with are great, trying to do the best job with some terrible tools.… Cons: Systems are antiquated - Going live with programs half developed, too many work a rounds, time consuming so you cannot always keep up with the… Advice to Senior Management: Stop hiring managers just because they are “YES PEOPLE” that keep Sr. Management happy and don’t really understand the frustration of the people doing the… Yes, I would recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great Learning Experience

    Property Claim Adjuster (Former Employee)

    I worked at Hanover Insurance full-time for more than 5 years


    Pros: Good people, willing to train. Cons: Stressful claims environment. Understaffed. Poor system for judging adjuster… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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