There are newer employer reviews for Hanover Research

6 people found this helpful

Looks good on your resume, but the cons outweighs the pros.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Researcher
Former Employee - Researcher

I worked at Hanover Research

Pros

Good opportunity for someone who is proactive and will work hard to advance; incredibly laid-back environment; easy place to fly "under the radar" if you just want a job to pay the bills; looks good on your resume; very strong opportunity for entry-level college grads in terms of the experience you'll gain and what you will be able to say you did when you apply for other jobs.

This is a good place to work if you're right out of college and looking for a job and there is truly nothing else that works out for you. If you are ambitious and a go-getter who is not afraid to ask for what you want and share your ideas, you can go very far here. However, you also have to have a tremendous amount of patience for unprofessional leadership and a complete lack of support, beginning with your first day when you are handed an assignment for your first report and virtually zero instruction on how to tackle it. After a while, you will realize that yes, everyone there is making it up as they go along - many of the reports published by Hanover are simply the products of a lot of 22-year olds compiling information that they Googled all day. And for many members, it's a good deal to pay the relatively low membership fee to have access to a whole floor full of bright 22-year-olds who know their way around a Google search, rather than conducting their own such research in-house. Members at Hanover are happy; former employees of Hanover go far. It's not a terrible place to put in a year or so of work because it does look great on your resume, but you need to be prepared to make your own way and be able to deal with a frustrating, tedious, unsupportive, and cohesion-less day-to-day work environment.

Cons

Leadership is nonexistent; the company is poorly run; there is zero transparency about any important decisions being made; some departments (marketing) and individuals (certain high-selling marketers) are favored; a incredibly unprofessional CEO who leads through intimidation.

The negatives about Hanover lie in its leadership. The director of the research department should be replaced. There is no transparency about any company decisions. Additionally, as an employee there I had reason to believe that the marketing team falsely advertised the research team's services: I once sat in a meeting in which a marketer spoke to us about how our research capabilities are described to prospective members, and told us that he markets the team as containing individuals with MBAs and PhD's. A researcher raised their hand to ask whether, indeed, there are MBAs and PhD's on the research team - there aren't, of course; just a bunch of 22-year-olds and Google. The research they produce is fine and works well for the members, but the company's services should not be falsely advertised just so that the marketers can make a buck. (Furthermore, the marketing team is higher paid - with many more opportunities to earn bonuses - than the researchers who are actually producing the product being sold. This is a large part of the perception, accurate in my opinion, that marketers are favored at this company.)

Advice to ManagementAdvice

Hanover is doing fine as a company and its members appear to be happy with the work they are receiving, fine. And it's not a terrible place to work for a year or so, as I mentioned before. But the company culture is built on dishonesty and a complete lack of transparency, professionalism, respect for its employees, or leadership values. All the smart ones who come to Hanover will eventually figure this out and leave. If you're smart, and desperate enough to take a job there in the first place, you'll stay for as long as it's worth it to you, and then leave - you probably won't care about the company because the company doesn't care about you.

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  1. 6 people found this helpful

    Disappointed; thought it would be more than it is and was told that it would be more than it has been!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Content Analyst
    Current Employee - Content Analyst

    I have been working at Hanover Research

    Pros

    Young company with young employees
    Work with interesting clients--primarily non-profits in higher ed
    Work with smart co-workers with good collegiality

    Cons

    Senior management is out of touch and ambivalent to employees
    Promises are made and then taken away
    Often unrealistic expectations are put upon employees
    No opportunities for professional advancement/development
    Distant, erratic, and aloof CEO

    Advice to ManagementAdvice

    Please listen to employees ideas and concerns and be honest with potential employees during the interview. Better communication will help employee retention, which is horrible currently. It is hard to invest in Hanover when Hanover doesn't seem to invest in its employees.

    Doesn't Recommend
  2. 4 people found this helpful

    For researchers, company has potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hanover Research

    Pros

    Colleagues are smart, creative, interesting, nice
    Generally interesting project requests
    Pay is better than some organizations
    Advancement opportunities
    Good work/life balance
    Low-key & low-stress work environment

    Cons

    Smart, creative researchers under-utilized
    Pay could be better (see: CEB, ABC)
    Management is not transparent at all
    Minimal set expectations/feedback for researchers
    Little/no sharing between sales and research sides
    Advancement opportunities due in part to turnover
    No training or development aside from OTJ

    Advice to ManagementAdvice

    Managers could improve employee engagement and overall happiness at work by seeking more researcher input and by providing more clear expectations and feedback on projects - currently, employees feel under-valued because they are not regularly thanked for their work or, if it's not good, given very much feedback on how to improve.

    Overall, don't expect the moon from this small organization. As an employee: if you can upward manage well, can speak up for yourself, and are truly a self-starter, then this organization will be a good fit.

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