There are newer employer reviews for Hanover Research

2 people found this helpful  

Fast paced, challenging, but ultimately rewarding job.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Hanover Research full-time

Pros

Hanover is split between development and research This review is specific to the research side:

- Fast promotion track. Near perfect meritocracy.
- Challenging but varied work. No project is the same.
- Quick turnaround projects. Make work less tedious.
- Build market research skills. If you seek initiative.
- Helpful and laid back coworkers. No politics.
- Fast paced environment. There is no room for boredom.
- Good benefits. Free health and dental insurance.
- Being part of a growing company. Hardly any bureaucracy.

Cons

- Low starting salary. Though pay increases at a rapid rate if performing well (~10% per increase).
- No professional dev. program/external training opp. Need to implement.
- Not enough vacation time. 15 combined sick & PTO days.
- No client facing experience. Until Content Director position.
- Solitary research work. By design, group work hardly occurs.

Advice to ManagementAdvice

Advice to management: Invest in human capital. Good researchers, you want to keep them happy. This means allowing them ample opportunities to get more training (e.g. relevant classes, conferences, etc.), more vacation days, and pay them better. Believe it or not, this will benefit you in the long run. Also think about career paths for researchers who are not interested in client facing roles.

Advice for future researchers: those who take initiative, come up with ways to improve the company, and work hard will get rewarded. Those who need more handholding and are not productive will not go far and will be dissatisfied.

Recommends
Positive Outlook

41 Other Employee Reviews for Hanover Research (View Most Recent)

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  1. 4 people found this helpful  

    Valuable Opportunity if You're Proactive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hanover Research

    Pros

    Great environment to learn and explore
    Management is open to new ideas and new ways of doing business, if you're willing to share your opinions
    Lots of space to create new opportunities within the company's existing offerings
    Company has defined specific methodologies in several core areas
    Engaging, smart colleagues
    Nice office location
    Solid core business model

    Cons

    Very little professional development support or on-the-job training
    Lack of opportunity for structured career growth beyond director roles
    Most job skills are self-taught
    "Product" innovation is often difficult and slow
    Office environment needs a makeover
    The viewpoints of soft-spoken employees often go unnoticed
    Need for increased communication channels between lower-level employees and management

    Advice to ManagementAdvice

    Hanover has established itself as a good place for entry-level employees to gain some on-the-ground experience and establish baseline leadership capabilities. However, the current challenge for leadership lies in recruiting and retaining top-notch talent at the mid-level and beyond. Employees want to feel both challenged and empowered and it is critical for the company's leaders to provide more hands-on feedback and guidance to keep people around. If employee's niche skill-sets cannot be developed in-house, it may be advantageous to outsource training/development needs to external partners. Additionally, the company should consider hiring an in-house marketing team or liaison rather than contracting with outside vendors for things such as collateral design.

  2. 6 people found this helpful  

    Looks good on your resume, but the cons outweighs the pros.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Researcher
    Former Employee - Researcher

    I worked at Hanover Research

    Pros

    Good opportunity for someone who is proactive and will work hard to advance; incredibly laid-back environment; easy place to fly "under the radar" if you just want a job to pay the bills; looks good on your resume; very strong opportunity for entry-level college grads in terms of the experience you'll gain and what you will be able to say you did when you apply for other jobs.

    This is a good place to work if you're right out of college and looking for a job and there is truly nothing else that works out for you. If you are ambitious and a go-getter who is not afraid to ask for what you want and share your ideas, you can go very far here. However, you also have to have a tremendous amount of patience for unprofessional leadership and a complete lack of support, beginning with your first day when you are handed an assignment for your first report and virtually zero instruction on how to tackle it. After a while, you will realize that yes, everyone there is making it up as they go along - many of the reports published by Hanover are simply the products of a lot of 22-year olds compiling information that they Googled all day. And for many members, it's a good deal to pay the relatively low membership fee to have access to a whole floor full of bright 22-year-olds who know their way around a Google search, rather than conducting their own such research in-house. Members at Hanover are happy; former employees of Hanover go far. It's not a terrible place to put in a year or so of work because it does look great on your resume, but you need to be prepared to make your own way and be able to deal with a frustrating, tedious, unsupportive, and cohesion-less day-to-day work environment.

    Cons

    Leadership is nonexistent; the company is poorly run; there is zero transparency about any important decisions being made; some departments (marketing) and individuals (certain high-selling marketers) are favored; a incredibly unprofessional CEO who leads through intimidation.

    The negatives about Hanover lie in its leadership. The director of the research department should be replaced. There is no transparency about any company decisions. Additionally, as an employee there I had reason to believe that the marketing team falsely advertised the research team's services: I once sat in a meeting in which a marketer spoke to us about how our research capabilities are described to prospective members, and told us that he markets the team as containing individuals with MBAs and PhD's. A researcher raised their hand to ask whether, indeed, there are MBAs and PhD's on the research team - there aren't, of course; just a bunch of 22-year-olds and Google. The research they produce is fine and works well for the members, but the company's services should not be falsely advertised just so that the marketers can make a buck. (Furthermore, the marketing team is higher paid - with many more opportunities to earn bonuses - than the researchers who are actually producing the product being sold. This is a large part of the perception, accurate in my opinion, that marketers are favored at this company.)

    Advice to ManagementAdvice

    Hanover is doing fine as a company and its members appear to be happy with the work they are receiving, fine. And it's not a terrible place to work for a year or so, as I mentioned before. But the company culture is built on dishonesty and a complete lack of transparency, professionalism, respect for its employees, or leadership values. All the smart ones who come to Hanover will eventually figure this out and leave. If you're smart, and desperate enough to take a job there in the first place, you'll stay for as long as it's worth it to you, and then leave - you probably won't care about the company because the company doesn't care about you.

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