Harbor Freight Tools

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4 people found this helpful  

Micro Management to the 10th degree

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Manager  in  San Mateo, CA
Current Employee - Manager in San Mateo, CA

Pros

Pay is decent, commissions are ok, customers like the cheap China made stuff. The old boss appreciated us.

Cons

Leadership would tell you how many times a minute to blink if they could. Ultra controlling and seldom is anything said positive and meant. They say it, but cannot wait to say, "however". This is old-school retail, good old boys club. They seniors act elite and pompous and treat everyone else like they do not matter. as for family time? forget it....work first environment.

Advice to ManagementAdvice

Why bother, you don't listen. Too many egos in Calabasas. You're all perfect.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other reviews for Harbor Freight Tools

  1. 6 people found this helpful  

    Awesome team, ugly company management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Quality Assurance Analyst  in  Calabasas, CA
    Former Employee - Senior Quality Assurance Analyst in Calabasas, CA

    Pros

    The people make or break a business. The people working are hard working and smart. Pay is good. Apparently the stores provide a better workplace.

    Cons

    Sr. management is misguided and egotistical. Technical knowledge is not always needed by the Sr. management, but they should not try to micromanage the people that does know! A team members family does not exist to the Sr. management - family life is second in priority.

    Advice to ManagementAdvice

    Communicate to the working staff "what you want" not "how to do it". Learn that just because you ruined your family life doesn't mean everyone else has.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 11 people found this helpful  

    Calabasas, we have a problem (my apologies to Jack Swigert)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Calabasas, CA
    Current Employee - Manager in Calabasas, CA

    Pros

    As crazy as it sounds, the one pro is the potential of this organization in its niche, but unfortunately there is a lack of strategic thinking to fully address this niche. Provided you don't have direction from the DM up in terms of staffing, you can build a strong team, but has been difficult to do the past 2.5 years.

    Cons

    There are a number of them unfortunately:

    HFT is a company where assistant managers come to die. No upward advancement exacerbated by an ineffective and marginally competent HR leadership team.

    Executive level from DM up to corporate. Sycophants concerned with self-aggrandizement and self-preservation that are outside hires lacking the understanding of basic HFT issues.

    Many "let's make it better programs" presented at annual meetings that don't have buy in from the DM level and above. How much money was spent developing these programs? Again, reflective of a rudderless HR department and an absentee owner.

    Emphasis on manipulating customer counts through mail cards through any means necessary to include subtle (sometimes not so) coercion to get those cards. What happened to "quality" as presented in a companywide conference call? Must have been misheard.

    Rigid adherence to programs at the risk of disciplinary action up to termination when shortcomings are identified and solutions presented resulting in "Yes, we're following the program and LOVE it" when asked on visits from execs even though it is more false than true.

    Staffing....too much to address and too little space. Payroll budgets not based upon task requirements and safe staffing of the stores as noted in the different policies of HFT. Most certainly evidence of manipulating profits versus a response to store needs. I apologize to customers....as the execs have stated on visits to stores, "we're not concerned with customer service."

    As stated by others, there is genuine negativity in terms of culture, most successful organizations solicit input from the grass roots, this organization fears it because of what it exposes in terms of a lack of understanding of the world in the stores. There's level of cronyism that is taking a niche concept with potential and creating an environment on the fast track to mediocrity and ultimately obscurity. Opening more stores, but without a commitment to the customer does generate revenue in the short-term, but doesn't generate loyalty in the long-term. Additionally, a lack of commitment to the employee ensures a lack of commitment to the customer and of course, the organization.

    Bottom-line advice, if offered a position, use it as an ends to a means in terms of paying your bills, but pursue opportunities with organizations that take a holistic approach to retail: customer::organization::employee.

    Advice to ManagementAdvice

    Micro-managing is a management style, not effective for long-term success. Don't fear what the store level staff has to offer, enlightened management welcomes it both good and bad. Using fear as a tool seldom yields the desired results and demonstrates a lack of confidence in your own skills. Wisdom comes from the realization of how little one knows and a desire to learn, know, and understand more. Google the Socratic Method along with Critical Thinking.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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