There are newer employer reviews for Harbor Freight Tools

2 people found this helpful  

Stop pushing name collection and ITCs

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Cashier  in  Orlando, FL
Former Employee - Cashier in Orlando, FL

I worked at Harbor Freight Tools part-time for less than a year

Pros

(At least in my store)
-Pretty fun co-workers
-Get good hours
-Opportunity for commission
-PTO and sick time for part-time

Cons

-Too much pressure trying to sell ITCs. Why would I try to sell a membership to someone when their information doesn't stay in the computer, their cards don't take coupons off automatically, and half the time they don't receive their ITC flyers.
-Too much pressure with name collection. Most people are in a rush and don't want to stand in line for twenty minutes because the cashiers have to go through five phone numbers then have the customers, who generally write extremely slow, fill out a card.
-No training. You get one maybe half a shift with someone showing you what do then you are on your own.
-Doesn't take care of managers when they are out of line. Some managers treat the employees and customers like crap but nothing is done to them because they have been there for a long time.
-Company doesn't stand behind their policies. If you say no returns without a receipt, uphold the policy. Too many times have I has customers get angry with me and yell at me because I wouldn't do a return but then management comes and does it. This makes the cashiers look like fools. Management need to stands behind policies and their employees.
-Too much is expected out of a cut staff. You can not think that cutting payroll and having two people close is good for the business. You work your staff to death and then they leave.
-High turnover

Advice to ManagementAdvice

Stop with free coupons. The free coupons cause stores to have bad sales because all people want are free stuff. Stand behind your policies and your employees. Stop cutting payroll and then expecting more out of the few employees left.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Harbor Freight Tools Response

Jun 20, 2014HR Liason

Thank you for your feedback. We’re happy to hear you enjoyed the people you worked with, your hours, perks and benefits. We also appreciate your feedback about areas where we can improve and we're ... More

321 Other Employee Reviews for Harbor Freight Tools (View Most Recent)

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  1. 1 person found this helpful  

    Work / life balance is lopsided

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Harbor Freight Tools

    Pros

    The work is relatively easy

    Cons

    If you are in a store that has one or two assistants, you will work a lot of closing or overnight shifts. Manager and head cashier seem to get all opening shifts. Raises are a maybe.

    Advice to ManagementAdvice

    Fix the work / life balance. Everyone needs a good schedule and needs of the business can still be taken care of to achieve this.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Harbor Freight Tools Response

    Jun 12, 2014HR Liason

    We’re glad to hear you enjoy working at Harbor Freight Tools. We also appreciate your feedback about areas where we can improve. If you'd like to share specific information, please feel free to reach ... More

  2. 1 person found this helpful  

    Poor Business Model and No Clear Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Associate, Cashier  in  Casper, WY
    Current Employee - Retail Associate, Cashier in Casper, WY

    I have been working at Harbor Freight Tools part-time for more than a year

    Pros

    Depending on Management situation it can be a great place to work. The employees all know each other and feel like family.

    Cons

    They lack in many aspects of their business model. The Corporate leaders are obsessed with selling Inside Track Club Memberships which has a lot of flaws such as the purchasers inability to receive the flyers they signed up to receive. They also Obsess over selling their Extended Service Plans which aren't worth the money for certain products. These are the only things the company seems to care about. They have certain stores in districts and the Districts are run by District Managers. There are Some District Managers that are just cold and heartless towards their store managers and the Employees.

    Advice to ManagementAdvice

    Change up your business practices. I remember the days when Extended Service Plans would change with the sale price of the product not be set at a certain price and for certain products that cost the exact same price as a brand new product.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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