Harbor Freight Tools

  www.harborfreight.com
  www.harborfreight.com
There are newer employer reviews for Harbor Freight Tools

2 people found this helpful  

my exsperience at harbor freight was terriable was treated like crap

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Cashier in Williamsport, PA
Former Employee - Cashier in Williamsport, PA

I worked at Harbor Freight Tools part-time (more than an year)

Pros

the pros to working at harbor freight honestly the only pros to working at harbor freight is the customers cause they are the whole reason i worked there cause my goal was keeping the customer happy and coming back

Cons

some of the challenges is poor management and lack of communication and not enough team work and not treating there employee with the respect they deserve and they dont respect ur availabilty at all

Advice to ManagementAdvice

my advice is that they work more as a team and communicate more and teach there management staff to have more respect for there employees instead of taking to them like they are a piece of garbage

Doesn't Recommend
Negative Outlook
No opinion of CEO

Harbor Freight Tools Response

Aug 13, 2014HR Liason

Thank you for sharing your thoughts. We greatly appreciate the fact that you were there for the customers. That tells us you totally got it. We also appreciate your feedback about areas where Harbor ... More

361 Other Employee Reviews for Harbor Freight Tools (View Most Recent)

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  1. 7 people found this helpful  

    They Talk a Good Game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Customer Service in Palm Harbor, FL
    Former Employee - Sales Associate/Customer Service in Palm Harbor, FL

    I worked at Harbor Freight Tools part-time (less than an year)

    Pros

    If you have a good store manager it can be a good place to work. Most of the people I worked with were dedicated people and I never had a cross word with anyone, and I was fortunate to have a great store manager. The customers were friendly and I enjoyed helping them. It's a decent part time job for a single person with few outside obligations.

    Cons

    Short sighted corporate has oversaturated this area with new stores so everyone's sales have dropped off. Because of that, new stores have not met sales forecasts resulting in everyone's hours being cut. The store managers are pressured to sell the Extended Service Plans and Inside Track Club memberships and they have no choice but to pass down that pressure to the employees. Hours are not consistent so you may get 18 hours one week, and 12 hours the next week, and the starting and ending times might vary which makes it very difficult to plan your life. Many employees are married and have children and it is impossible to make sure family obligations are met when you never know from one week to the next what time you will be starting and ending work, or what days you will be scheduled.

    Advice to ManagementAdvice

    You talk a good game and maybe you were able to keep your promises a few years ago but you have dropped the ball. You might as well be honest and change the name to "Harbor Freight Tools and Extended Service Plans" because you have made that a priority instead of customer satisfaction and employee well being. You've oversaturated this area with new stores and old stores that were once thriving are now starving along with the new guys who can't possibly meet sales expectations. Because of that, everyone's hours have been severely cut over what was promised and a person can't pay their bills on 5 to 15 hours a week. The days scheduled for work and the starting and ending times can vary from week to week which makes it is impossible to run a family. For example, I might work 6:00 am to 12 noon on one day and then 2:00 to 8:00 pm the next day, but that's only for this week. Who knows when I'll be working next week? But as long as we sell the ESP plan and the Inside Track Clubs the district manager smiles and gets off our backs for a while. Upper management needs to learn that the tools are the inanimate objects of the shelves, not the human beings who work in the store. You expect loyalty from employees but loyalty is a two way street. Some of you upper management guys should try running a store for six months. I think there would be some major changes if you had to eat your own cooking.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    half decent ok for learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Warehouse Associate in Palm Springs, FL
    Current Employee - Warehouse Associate in Palm Springs, FL

    I have been working at Harbor Freight Tools part-time (less than an year)

    Pros

    relaxed dress code PTO for all employees.

    Cons

    The companies pay is nowhere close to the standard pay.

    Advice to ManagementAdvice

    Acknowledge all of your employees sfforts on a equal scale.

    Recommends
    Positive Outlook
    No opinion of CEO
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