Pros

All new employees receive four weeks of paid time off per calendar year. Benefits package is adequate for the industry. There is some flexibility with hours. Compensation time for working weekends and nights is provided but is discretionary based on reporting manager. There is an uptick within the company that is promoting knowledge share and work mobility. Agressive measures are being taken to promote cohesiveness among business units and facilities.

Cons

Supporting the banking industry is very stressful. Supporting a 24x7 facility is demanding. Hours are long and pay may be below average. Massive layoffs have increased the work loads of remaining employees. There are very little incentives offered and morale is suffering due to economic concerns in the industry.

Advice to Senior Management

Considering the nature of the work, demands on time, and the high degree of stress that comes along with supporting this industry management should evaluate methods to help improve morale and find ways to incorporate monetary incentives.