Harrah's Entertainment – “Harrah's Laughlin come work with people who will soon be your friends!”

Pros

The best reason for working with Harrahs is that they are so large and they let you transfer from one property to another. They have set up a plain program were they share there customers with each property. We get one or two plains a day coming in from all over the country. Some of these people have never been to Laughlin Nv to see what great things we have to offer. Hardly no traffic, low crime, and some of the cheapest hotel rooms on the planet. Lots of shows and events are planed every month. Once people come to Harrahs Laughlin they come back!

Cons

Being so big they do one thing for all of their properties. They should look at the best traits from each propery then make changes according to the best from each. If one thing is working great for our propertie but not the others, they will change ours to equal theirs. Then we do worse because of the change. Laughlin is not like Las Vegas. They can not run our casino like they do the ones in Las Vegas, Back East, or down South. It just does not work the same. Our customer base is diffrent. Our employees are diffrent. We are all diffrent.

Advice to Senior Management

Laughlin is not Las Vegas. Stop trying to run all the properties the same.