There are newer employer reviews for Harte Hanks
There are newer employer reviews for Harte Hanks

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Helpful (1)

Easy seasonal work

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Contractor - Customer Service Representative in Shawnee Mission, KS
Current Contractor - Customer Service Representative in Shawnee Mission, KS
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Harte Hanks as a contractor (Less than a year)

Pros

Plenty of time between calls, only really busy a few times over 2-3 month project. Got lots of reading done. No stress.

Cons

Seasonal, nobody sure if they will have a position lined up when project is over. Low pay, but it is the easiest job I've ever had. Call center workforce management based out of Philippines.

Advice to Management

Even with attrition of people leaving for better jobs, call center is absurdly over staffed. I'm not sure who's coming out ahead on that. Could be it's to pad the bill to the client.

Other Employee Reviews for Harte Hanks

  1. Hard Hit by CA Economy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse in Brea, CA
    Former Employee - Warehouse in Brea, CA
    Neutral Outlook
    No opinion of CEO

    I worked at Harte Hanks full-time (More than 10 years)

    Pros

    Fiscally responsible organization that makes tough decisions

    Cons

    Hard hit by the CA economy, downsized considerably over the past 5 years.


  2. Helpful (5)

    Hope you like getting treated like crap

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Austin, TX
    Current Employee - Technical Support in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Harte Hanks full-time (Less than a year)

    Pros

    -Has benefits, albeit poor ones

    Cons

    -No one ever knows what's going on. Employees are told a few days before Christmas Eve that they all have to work, even though they were told previously that work was optional that day. No managers can verify for sure what is going on. -Have to ask for a day off 2 months on advance and usually don't get it. -If you miss even one day and don't have a Dr's note they count it against you. Anyone who misses more than three days within six months without a Dr's note will be fired immediately. -Harte Hanks has terrible call times and is constantly threatening to fire everyone, even though they offer terrible training, managers who have no idea what their employees are doing, slow computers, and customer service agents who refuse to take transferred calls. -No real bathroom breaks. We are told they we get 15 minute bathroom breaks but the time counts against employee ratings, so you don't go to the bathroom without paying a price.

    Advice to Management

    -Fewer managers -Give employees holidays off or at least tell them far in advance if they have to work -Give sick days instead of counting hours against employees and always threatening to fire everyone


There are newer employer reviews for Harte Hanks
There are newer employer reviews for Harte Hanks

See Most Recent

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