Harte Hanks
2.5 of 5 167 reviews
www.hartehanks.com San Antonio, TX 5000+ Employees

167 Employee Reviews (View Most Recent)

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3 people found this helpful  

Hope you like getting treated like crap

Technical Support (Current Employee)
Austin, TX

I have been working at Harte Hanks full-time for less than a year

Pros-Has benefits, albeit poor ones

Cons-No one ever knows what's going on. Employees are told a few days before Christmas Eve that they all have to work, even though they were told previously that work was optional that day. No managers can verify for sure what is going on.

-Have to ask for a day off 2 months on advance and usually don't get it.

-If you miss even one day and don't have a Dr's note they count it against you. Anyone who misses more than three days within six months without a Dr's note will be fired immediately.

-Harte Hanks has terrible call times and is constantly threatening to fire everyone, even though they offer terrible training, managers who have no idea what their employees are doing, slow computers, and customer service agents who refuse to take transferred calls.

-No real bathroom breaks. We are told they we get 15 minute bathroom breaks but the time counts against employee ratings, so you don't go to the bathroom without paying a price.

Advice to Senior Management-Fewer managers

-Give employees holidays off or at least tell them far in advance if they have to work

-Give sick days instead of counting hours against employees and always threatening to fire everyone

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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I truly like it.

BCBS Mass DRTV (Current Employee)
Lenexa, KS

I have been working at Harte Hanks full-time for less than a year


Pros: I love the flexibility that you have. All of the… Cons: It's kind of slow and boring at times. Advice to Senior Management: Allow for more advancement in the company, or employee incentives,… More

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

2 people found this helpful  

Job to nowhere

Tier I Technical Support (Former Employee)
Austin, TX

I worked at Harte Hanks full-time for more than a year


Pros: Decent training Gain experience working for globally recognizable companies (not Harte-Hanks… Cons: Limited mobility internally Salary not commensurate with experience or comparable to… Advice to Senior Management: Running technical support isn't like running a customer service… No, I would not recommend this company to a friend More

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