Harte Hanks

  www.hartehanks.com
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191 Employee Reviews (View Most Recent)

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Great place to work

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Account Executive  in  East Bridgewater, MA
Current Employee - Account Executive in East Bridgewater, MA

Pros

The best thing about this company by far is the people. Each unit is like a an extended family. The benefits are good. The company is big enough and has so many different units that there is room to grow and move around.

Cons

The work load can be heavy at times. There are times when the work week is longer than 40 hours.

Advice to ManagementAdvice

There is room for upper management to be more appreciative of their people and to be more open about how the company is doing.

Recommends
No opinion of CEO

Other reviews for Harte Hanks

  1.  

    Good place to work with great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Program Manager  in  Austin, TX
    Current Employee - Program Manager in Austin, TX

    Pros

    Great experience with many clients across multiple verticals

    Cons

    Sometimes there is a lack of support during cruch time.

    Advice to ManagementAdvice

    Listen more to your employees for feedback as to how to better support our clients.

    Recommends
    No opinion of CEO
  2.  

    Corporation that has schizophrenia

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Support Agent  in  Austin, TX
    Current Employee - Support Agent in Austin, TX

    Pros

    WOW the opportunities are abounding to do something different
    The technology you get to support is exciting
    Offers training and certification (paid) to meet SLA of support for technical accounts
    on site childcare is nice

    Cons

    Clearly a stepping stone
    turnover
    it is above all a call center and that environment is like going to a battle field every day not because so much of the calls but the little things that call centers are known for. Not logging in to phone properly,
    Starting pay is almost at poverty level..seriously that is not cool but people need jobs

    Advice to ManagementAdvice

    I do not know what to say here as it really is about money. If you keep wages low you do not attract the people you are trying to produce (intelligent, meaning product knowledge depth and process knowledge).

    I can see getting a certification and leaving and with the limit of 4 months for one particular account it is a matter of waiting and surviving. How can that be good for company or the customers you support.

    Doesn't Recommend
    No opinion of CEO
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