Harte Hanks

  www.hartehanks.com
  www.hartehanks.com
There are newer employer reviews for Harte Hanks

 

Overall good company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Sales Representative in Grand Prairie, TX
Former Employee - Sales Representative in Grand Prairie, TX

I worked at Harte Hanks

Pros

Good knowledgeable people in most departments

Cons

company is siloed, lake of communication

Advice to ManagementAdvice

better communication

Recommends
Approves of CEO

213 Other Employee Reviews for Harte Hanks (View Most Recent)

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  1. 2 people found this helpful  

    Great Co Workers, Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Harte Hanks

    Pros

    Most of my co workers were very nice people. Very good benefits package, reasonably priced.

    Cons

    Poverty level pay. One account had extensive training, which turned out to be nearly useless once in the "real world" of handling customer calls. It seemed the training was being updated weekly, and this was from a long term seasonal account! Last account worked had less than a hour of training, not that the job was that complicated but because the then manager was being switched to another account. Managers were changed the way most people change socks and it seemed as though many of them really didn't know the accounts they worked on. One of the managers would write up employees for seemingly petty offenses, like talking to fellow employees for a minute. or Hispanic employees conversing in Spanish. Competent workers and management were regularly discarded. The computer infrastructure was very old and many times the programs crashed, became very slow or froze, usually during a busy period. Nearly everyone I spoke with that had worked there for a number of years stated that the company was much more fun to work for, say, 5 years ago.

    Advice to ManagementAdvice

    Update the computer infrastructure; do a better job placing upper management and have the training up to date.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Not the best company to work for..My 2nd manager was useless!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing Analyst in Billerica, MA
    Current Employee - Marketing Analyst in Billerica, MA

    I have been working at Harte Hanks

    Pros

    Good people to work with, sometimes you feel like family

    Cons

    Manager was not confident, micro-management, not flexible, same old technologies and work-culture...no importance on employee training or reducing turn-over, no performance evaluation, back-stabbing by management (withhelds important information, does not follow the promises given)

    Advice to ManagementAdvice

    Make it a more flexible, nimble company to work for, invest in meployees and their skill sets, Think of HR expenses as investment and not an cost

    Doesn't Recommend
    No opinion of CEO
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