263 Employee Reviews (View Most Recent)

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Ok job, depending on management.

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Barista  in  Pittsburg, KS
Former Employee - Barista in Pittsburg, KS

I worked at Hastings Entertainment part-time for less than a year

Pros

Relatively simple job, fair amount of computer training to prep for company values. 25% off employee discount, used to offer 1 free paperback book per week.

Cons

Management seems more concerned with sales and value of customer than appreciating employees, both through low wages (and little room to improve those wages) and policies. Job can go from being very boring to overwhelming very quickly, and there is little internal support among employees. Training is also so focused on "values" that little time is left for practical application, particularly on their outdated computer system!

Advice to ManagementAdvice

Be a little more caring about your employees--if they feel appreciated, that will improve customer relations.

Other Reviews for Hastings Entertainment

  1. 1 person found this helpful  

    Would Never work here again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate

    I have been working at Hastings Entertainment part-time for more than a year

    Pros

    Great Co-workers
    A few decent customers
    Discount is okay
    I love a couple of my front counter managers
    Neat selection of stuff
    Always get to see new releases
    Flexible, for the most part

    Cons

    Write up's are givin very often, and sometimes wrongly so.
    Poor Hours, Poor Pay.
    Some new hires are getting higher pay than some of us that have been there longer doing the same thing.
    Inconsistencies with managers, one will tell you one thing is alright, while another may write you up for doing the same thing.
    Required to get 5 magazine subscriptions a day, and hardly any of the customers want them.
    When working on floor, managers expects you to stock 2 to 3 carts, do customer service, straighten, call special order customers, and get returns all in 4-5 hour shifts.
    Some managers are very rude to employees, in front of customers.
    Some managers are very rude to customers.
    Almost zero training when you first start. You might get lucky if they show you how to search merchandize in store computer.
    Your thrown into fire the first day.
    Some mangers just won't listen.
    High Turn-over rate

    Advice to ManagementAdvice

    Get training programs that promote more fluid customer service.
    Keep rules consistent.
    Don't force services that customers don't want.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Horrible!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hastings Entertainment

    Pros

    The tips I got from working at the cafe…that was it!

    Cons

    The people! Your coworkers, your MANAGER!
    They have a open door policy but its not really a open door policy as soon as you have a problem and you are being harassed. You will be pushed so far to be fired! they don't fired they just move you till you will quit! They disrespect their employers. Its horrible. The cafe is the worst place to work, you work 8 hours at a time because nobody including your manager would come in and would receive no thank yous or support! Only a write up for the first thing you do wrong. Beware "team leaders" have favorites!!!

    Advice to ManagementAdvice

    Clearly you need to clear up the work staff in this place!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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