Health Net – “Not the best choice in the industry.”

Pros

The best reasons to work for Health Net are the salaries, the benefits and the balance of work and life.

Cons

The downside is that the company could use new leadership that is better at planning, communication and providing adequate support for its employees. Also, employees are in constant fear of losing thier jobs to layoffs and reorganization; something the company seems to do about every three to four years.

Advice to Senior Management

Senior Managment should do a better job of planning and backing up the release of new products. If the internal infastructure is not in place, the product should not be released. Also need to focus on the basiscs; quality customer service and higher level of accuracy in enrollment and claims processing. Healthnet is not an easy company to work with. Policies and procedures are tedious and convoluted - need to simplify. Success comes from being indespensible to the broker community and the clients you serve. In this economy, people will pay more if you are the easiest and best choice in the market. Unfortunately, Healthnet is neither.