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Customer Service

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Pharmacy Technician in Fort Lauderdale, FL
Former Employee - Customer Service Pharmacy Technician in Fort Lauderdale, FL

I worked at HealthExtras

Recommends
No opinion of CEO
Recommends
No opinion of CEO

Pros

Pay above average for Customer Service Reps, Offer up to $150 towards your car note( if gas efficient), Tuition Reimbursement, Marriage Bonus, Incentives

Cons

WorkForce sets your schedule by seniority, Ridiculous Goals set for reps. Must comply with Average Hold Time, Average Call Time, if over the set standard you go onto a progressive plan. Also unrealistic time off. If not approved by Workforce, you have to call out. Which then counts against you when reviews and promotions come around.

Advice to Management

No real problem with management. My manager was fired so I have no advice. Other than, if she would have paid more attention to managing a call center versus being in a " conference call" all day, she might still have her job.

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  1. Beware of new Senior management.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Rockville, MD
    Current Employee - Marketing in Rockville, MD

    I have been working at HealthExtras

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Nice, friendly people who are competent and hard working. Competitive salary. Good PTO

    Cons

    Sr. management was always changing their decisions. Clinical programs were really non existent and not a strong point.

    Advice to Management

    Don't make greed change what was once a good company. It takes character to grow a company and profits and stock bonuses should not cloud judgement.


  2. A good place to work in an exciting industry.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Rockville, MD
    Current Employee - Financial Analyst in Rockville, MD

    I have been working at HealthExtras

    Approves of CEO
    Approves of CEO

    Pros

    1) Exposure to management 2) Work-life balance 3)Friendly people

    Cons

    1)The company tends to reward employees based on the length of employment not skills, qualifications or contributions. 2)Due to the industry there is a lot of secrecy and employees rarely get to see the big picture of how the company operates/generates revenue. 3)Communication breakdown between departments.

    Advice to Management

    Most of the "cons" i've listed are expected of a young and rapidly growing organization. The company is undergoing dramatic changes that will improve the "cons".


There are newer employer reviews for HealthExtras
There are newer employer reviews for HealthExtras

See Most Recent

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