There are newer employer reviews for HealthTap

14 people found this helpful  

Culture of fear in a company for great good

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Engineer in Palo Alto, CA
Former Employee - Engineer in Palo Alto, CA

I worked at HealthTap full-time (less than an year)

Pros

HealthTap has one of the most compelling reasons to work at a company: it saves lives. Literally, users get access to doctors for free from anywhere thanks to this service. It's truly an amazing product.

The people who work at HealthTap are smart and kind. They're always willing to answer questions and lend a helping hand on projects that aren't even their own. All of the employees are quite close, and there are many friendships that come out of HealthTap.

Cons

HealthTap is a health company; not a healthy company. Employee attrition is nearing 100% annually meaning they lose almost as many people as they bring on. This seems to be a feature--not a bug--because of the 12 month cliff for stock options. (Employee's percentages in the company are also not disclosed because the leadership does not trust its employees with knowing the number of total outstanding shares.)

A general lack of consideration for employees time. Vacation time is limited. Sundays are mandatory (employees are allowed 6 Sundays off per year).

Two hour long meetings weekly where the CEO pitches the company to the team. Every time it's the same thing. The meetings are finished by choosing a value from the vision & credo and discussing it. None of values are followed, but employees are too hesitant to speak truthfully.

Not allowed to speak up. If an employee speaks up during a meeting they are hushed by the CEO. This is usually followed by lots of shouting from behind closed doors. Speaking up to the CEO is difficult to do, as he usually becomes very defensive and reacts negatively. There is a lot of negative energy because of him.

Unrealistic deadlines that force employees to stay up late into the night. There is no tolerance for being late, and leaving early after a hard week is noted and held against you later.

The leadership is manipulative. It is very clear they don't see their employees as people. There have also been instances with employee's visas not being filed on time. This was not an accident.

Advice to ManagementAdvice

Practice what you preach. The company has a "vision and credo" full of values, but they aren't even used as guiding principles. They are not a reflection of what's actually going on in the office. They seem like a marketing tactic.

Take care of your own. Your value isn't just your users, it's your employees too.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

HealthTap Response

Apr 27, 2014HR

We are pleased to respond with accurate and current facts (rather than misleading assertions) about what it’s like to work at HealthTap, and to invite you to HealthTap to experience our culture and ... More

52 Other Employee Reviews for HealthTap (View Most Recent)

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  1. 17 people found this helpful  

    Be weary of reviews that sound like PR releases

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Palo Alto, CA
    Former Employee - Anonymous Employee in Palo Alto, CA

    I worked at HealthTap full-time (less than an year)

    Pros

    After seeing all of duplicate positive reviews posted on Glassdoor, here is a more accurate account of what it is like working at HealthTap. Please be aware that multiple reviews have been written by 1 person, and that the management will frequently ask employees to "write a positive review" on Glassdoor while hovering over their shoulders.

    1. Product - HealthTap has a noble mission in working to provide personalized health information to people everywhere in the world. You can actually get great answers from real doctors within just a few hours.
    2. People - Some of the smartest and hardest working people I have ever met formerly worked at HealthTap. The really smart ones left very quickly after joining.
    3. Location - The Palo Alto office is right on University Ave.

    Cons

    1. Ron Gutman - He will do a great job on selling you the vision of the company and how they are planning to change the world with HealthTap. Don't be romanticized by his delusions. The truth is Ron has a long history of questionable business practices, unethical behavior, and treating his employees poorly. With the exception of about 6-7 core employees (executive team + 1 or 2 others - we often joked about these people as suffering from Stockholm Syndrome), most people quit within 1 year of joining HealthTap. Glassdoor does not allow posting of direct URLs, but a few Google searches about Ron's previous company - Wellsphere - will bring up many examples of how he interacts with his employees.
    2. Work / Life Balance - There is none. Expect to work 12 hours per day, and Sundays are mandatory (they only "allow you" 6 Sundays off per year). Management knows no boundaries about how far to push this. You will receive phone calls during holidays, wedding anniversaries, or vacations about an "urgent" task that needs your attention.
    3. Compensation - 20%-30% below what you can be making at another startup. Will give you stock options, but won't tell you how many total shares in the pool. Given the questionable business practices, I would expect most employees have much less than what they think they have. Doesn't really matter since you won't be hitting that 1 year mark anyways.
    4. Employee attrition rate - Employees In = Employees Out. Constantly hiring to replace the employees that leave. Morale is extremely low and every few months there is an exodus of a group of employees.

    Advice to ManagementAdvice

    Keep up the good work guys!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    HealthTap Response

    Apr 30, 2014HealthTap Talent & Happiness

    We are pleased to respond with accurate and current facts (rather than misleading assertions) about what it’s like to work at HealthTap, and to invite you to HealthTap to experience our culture and ... More

  2. 10 people found this helpful  

    senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at HealthTap as a contractor (less than an year)

    Pros

    good to know about Health sector

    Cons

    CEO is disorganize, arrogant and untolerable

    Advice to ManagementAdvice

    Distrustful CEO

    Doesn't Recommend
    Disapproves of CEO

    HealthTap Response

    Apr 27, 2014HR

    We are pleased to respond with accurate and current facts (rather than misleading assertions) about what it’s like to work at HealthTap, and to invite you to HealthTap to experience our culture and ... More

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