There are newer employer reviews for Healthways
There are newer employer reviews for Healthways

See Most Recent

Helpful (4)

Recent changes in management and staff turnover are making everyone nervous, otherwise OK place to work.

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee in Chandler, AZ
Current Employee - Anonymous Employee in Chandler, AZ

I have been working at Healthways

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

We are encouraged to take time off and provided fitness center memberships. We are free to be creative in our positions and contribute in as many facets of the organization as we desire and are capable.

Cons

Recent promotional opportunities are non-existent. Staff promotional freezes exist while outsiders are hired. This is frustrating, especially when no direction is provided as to what senior leadership is expecting. Bonus opportunities are changed in that they offer a scaled business unit based incentive, then the structure is changed when the business unit reaches its goal, while others are rewarded for not accomplishing theirs.

Advice to Management

Stay true to your words. Allow more opportunity for internal promotions, especially in non-nashville based business units.

reviews filtered by
  • Any Location
  • Any Job Title
  1. Helpful (8)

    Not a place for professional registered nurses to work and have their talents used and recognized.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Care Manager RN in Bellevue, WA
    Current Employee - Care Manager RN in Bellevue, WA

    I have been working at Healthways

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    -Clean facility
    -Free parking
    -Easy access near I-90 and I-405 east of Seattle
    -Not very challenging work
    -Nice nurses to work with

    Cons

    -No autonomy for professionally licensed people
    -"Dialer" dehumanizes the wishes of the patient/clients (i.e., want calls at certain hours and requests are routinely ignored) which means RN has to deal with upset customers
    -Not permitted to talk to patient about their items of interest - RN must follow a slightly flexible script and touch on (about) 30 points on each call to get a good "score."
    -Criteria for which performance appraisals are based are random, out of control of RN, and change constantly. Consistency and attainable, objective goals are non-existent for the large part.
    -Pay is only mediocre at best.
    -Weekend work (Sat's) and evenings (11:30 - 20:00) are about the only options.
    -If a call comes in at 20:00, the RN is expected to stay and complete the call which could be 20 min in length - a form of MANDATORY OVERTIME that isn't acceptable.
    -RNs are classified - and treated - as hourly staff
    -Little continuity in phone calls.
    -RN must obtain individual out-of-state licenses however, no education on each state's Practice Act is provided, which is critical to know.
    -Little to no advancement opportunity
    -HSA and mandatory "health coaching" is the insurance option
    -Call evaluations are done remotely with no interaction with the RN being evaluated, no chance to review the call, no chance to provide feedback or receive constructive help. This is demoralizing.

    Advice to Management

    -Get your training in order
    -Dump the remote evaluators (IRT)
    -Stop the "call-center" mentality and let the RNs do their job
    -Offer some other shifts
    -Stop make the excuse that "research" shows this is the "best way" to do things and listen to the people that do the work.
    -Is money really the most important thing?

  2. Helpful (2)

    Dazed & Leadership

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Architect in Franklin, TN
    Former Employee - Architect in Franklin, TN

    I worked at Healthways

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Healthways has a great mission and some very nice benefits and perks. The pay was competitive and the bonus, though never fully realized, was nice when it happened. The well-being push over the last few years has led to an active culture of employee fitness, which is nice. Franklin is a beautiful town.

    Cons

    Five years ago, Healthways was an amazing company to work for, but with the recession and the health insurance crisis it seems that Healthways has lost its focus and is now scrambling to find anything that might turn a profit. A few years ago they started outsourcing application development work to Indian firms and software quality suffered dramatically, leading to customer dissatisfaction, lost contracts, and missed opportunities.

    That started a downward spiral that many believe the company will never be able to recover from.

    Advice to Management

    Two things:

    1) PLEASE LEARN that you cannot commit to a date before understanding the scope of a project! Over and over again this mistake is made and the result is that people are worked ridiculously hard for months to try and cram an insane amount of ever-changing requirements into an application before some arbitrary deadline that is never, ever shifted out. The end result, EVERY SINGLE TIME, is a reduction in quality that will always, always result in customer dissatisfaction. Not to mention what this does to the moral of the people who work for you.

    2) Stop throwing leaders/managers away after they make their first mistake. You encourage people to make mistakes, it says so right on that plaque in the hall, but then drive them out of the company when they do. You've already paid for the mistakes these people have made, why not capitalize on their new experience by trusting them to learn from those mistakes? I have never been in a company that had such a high turnover rate for junior and middle executive level leadership.

There are newer employer reviews for Healthways
There are newer employer reviews for Healthways

See Most Recent

Work at Healthways? Share Your Experiences

Healthways

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.