Pros

Healthways sounded like a good place to work. The training program seemed comprehensive and it seemed that they would work with you to help you succeed. Healthways was a growing company and it sounded like an opportunity to grow with a company that had been meeting with success. It sounded like there was opportunity for personal and professional growth in this company. The upper management gave the facade of actually caring about their employees. The company seemed to value their employees. The company knows how to market itself and one could find favorable reviews in national publications. The company does try to provide a comfortable work space.

Cons

Healthways takes on new business before they are ready. They do not follow the values that they say they live by. The senior leadership gives the appearance of caring about the employees but it is appearance only. Communication is poor and things change very frequently- often within hours after a change is announced. Working in the call center means your are tied to your phone. The expectation of hitting the metrics always looms over you and you are expected to hit the metrics even if your are doing other projects for Healthways. Senior leadership does not understand the job they expect the clinicians to do.

Advice to Senior Management

Pay attention to what the employees are saying. The corporate level needs to listen to what the employees at the local level are saying. Retention of good employees should be high on the priority list and maybe changes should be made at local levels regarding senior management.