Heartland Dental

  www.heartland.com
  www.heartland.com
There are newer employer reviews for Heartland Dental

 

Micromanaged & overworked..Didn't last a year.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Business Assistant
Former Employee - Business Assistant

I worked at Heartland Dental

Pros

Health/Vision Insurance
Free Lunch sometimes
Working Day Shift
Weekends Off
Dental Benefits
Continuing Education (company sponsored)
Travel every now and then

Cons

Business Assistants have the worst job in the company. Even the HR managers have said it (heard with my own ears)

You are the main contact of patients and are expected to sometimes schedule people even if not convenient but as long as it gets you closer to your production goals.

Everything is about production. They say patient is focus but at the end of the day it's about the money.

High Turnover in all positions. Long time patients complain that they are always seeing new faces.

Having to wait ONE year of employment for vacation

Little opportunity for growth...actually if you show interest in moving up they come up with things for you to do such as getting accounts receivable down by X amount of percent, or attend little "Heartland" classes as if that makes you a better candidate.

Dictatorship from Upper Management.

Can be written up without warning for the most trivial things if the "leader" in the office feels like it.

Don't know of anyone who got a raise. (They say they are growing but salaries are not part of that growth)

Advice to ManagementAdvice

Focus on employee satisfaction. It is mentioned in the mission/vision of the company but is not a priority...Happy Employees are the key to future success.

Doesn't Recommend
No opinion of CEO

70 Other Employee Reviews for Heartland Dental (View Most Recent)

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  1.  

    I get paid too little to put up with too much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Dental Assistant
    Current Employee - Dental Assistant

    I have been working at Heartland Dental

    Pros

    -You will gain experience
    -They do offer courses within the company for cont. edu.
    -Medical insurance (many dental offices don't offer you ins...)
    -You can receive vacation time if you're full time, completed new employee orientation, and worked a year.

    Cons

    -You probably won't get a raise, if you do... it won't be more than 25 cents.
    -There is always drama within each practice because of the tension and constant, 'you can do better-- set a higher goal' . You're never good enough.
    -They say insurance doesn't dictate treatment, but it does.
    -They don't really care about the patient, they care about making 'x' number of dollars per month. They say this isn't true, but why do you have weekly hour meetings and quarterly four hour meetings (the only thing ever discussed is money and how to make more, more, more).
    -No office is exactly alike.. which puts "the hearland way" into question..
    -You constantly have to put everyone into a catergory (DiSC personality type)
    -No matter how much extra you do, you won't get paid more.

    Advice to ManagementAdvice

    Try to treat all your employees kindly. I don't think it's right for there to be such a seperation of 'class/rank' within the company. It's the business assistants, dental assistants, hygienists that come together to help the doctor produce, produce, produce. Why can't all of us be rewarded like the doctor? We never get to go on lavish vacations, and we don't get treated like we do a great job.

    Doesn't Recommend
    Disapproves of CEO
  2. 3 people found this helpful  

    It's a job and that's it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Heartland Dental

    Pros

    1.medical insurance
    2. ESOP (profit sharing)
    3. paid vacation time
    4. pays for CPR training
    5.opportunity to bonus
    6.covers OSHA training

    Cons

    1.medical insurance if it is for more than the employee can be quite expensive
    2. ESOP can't be cashed in until a set number of years or the employee retires, which who knows
        how much the stock will be worth at that time.
    3. vacation time is based on an average of hours worked and is evaluated regularly. If you fall short
         of the full time employment hrs of 32 per wk, the vacation time is adjusted accordingly.
    4.Bonus is based on how much is produced and collected by the office and off of what portion is left
        over after expenses (profit sharing). Bonus for the team is 1% of the Doctors profit sharing total,
        and is done, if eligible, once a quarter. This total mind you is split among the team members
        of the office. So if the bonus was say $500 and there are 7 team members is approximately
        $71.43 each. Most offices don't bonus. Hygiene also has an opportunity to bonus if they make a
        certain amount of money each month after adjustments for the entire quarter.
    5. OSHA training is done usually in office my the OSHA coordinator. Consists of going through the
         OSHA manual and watching a DVD and doing the OSHA test. This is also where it is made very
         clear just how much each infraction if there are any and they are found by OSHA would cost
         the office i.e. Heartland Dental Care.
    5. Pressure is placed on all employees of Heartland Dental Care to Produce. Whether that
        employee is the dentist, hygienist, assistant, expanded function assistant, or business assistant.
    6. The dentist and hygienist being licensed are considered providers and must meet a certain
        production goal each month or they come under constant watch and must answer as to why they
        did not reach that month's goal.
    7. Assistants, both DA and EDDA are under constant pressure to work harder/faster and keep the
        patients scheduled for all recommended work, this also applies to the hygienist. Every pt is to
        leave with two appointments scheduled, hygiene and restorative.
    8. Dr's are encouraged to do more crowns, more root canals, more bridges, diagnose more
        periodontal disease (along with the hygienist on the perio).
    9. Business assistants are expected to collect all co-pays at time of service, and if they are not
        collecting everything they must explain why they did not do so.
         Also. if there are to many payment plans the business assistant must explain why they
        did not encourage the patient to use Care Credit, Chase or such.
    10 Dr's must have several $500+ procedures during the day and few non-productive procedures so
          as to minimize loss of revenue for that chair during the time the non-productive procedure was
          done (butt in chair time). As well as smaller procedures such as fillings.
    11.Hygiene, must produce a certain dollar amount per hour, minimum $150 per hour with Thrive.
          Thrive (the ultimate goal) being $175 per hour. After adjustments, which include insurance
         downgrades.
    12.Business assistants are expected to collect the amount that was produced that month or over.
          co-pays and insurance as well as all out of pocket payments from patients.

    lots more but limit to space

    Advice to ManagementAdvice

    Care more for the patients needs then making as much money off them as you possibly can. Quit scheduling meetings without at least a months notice, your employee's have lives outside of where they work.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Heartland Dental

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