There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

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Helpful (6)

No leads and inconsistent management

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Relationship Manager - Sales in Seattle, WA
Former Employee - Relationship Manager - Sales in Seattle, WA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Heartland Payment Systems full-time (More than 3 years)

Pros

Their customer service center and infrastructure is very good. Can sign deals on an ipad.

Cons

Management of regions and territories is inconsistent and leadership is fragmented. If you are lucky to get a Territory Manager, District manager and Regional Manager that are all good there is a shot at making money. There were no leads or benefit to reps from association endorsements at the time. Though they hired a (failed in the field) manager to try to improve leads once research showed quality sales rep candidates want at least some quality leads to work.

Advice to Management

Continue to purge poor territory managers. Invest in marketing and quality leads. Realize that some top reps are taking shortcuts signing deals in Atlas and that may come back to bite legally.

Other Employee Reviews for Heartland Payment Systems

  1. Helpful (1)

    Great Opportunity with a Fantastic Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Portland, OR
    Former Employee - Relationship Manager in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Heartland Payment Systems full-time (More than a year)

    Pros

    The integrity, honesty, and the mission of the company is what separates Heartland from many of its competitors in the merchant services industry! The family-type culture and extensive classroom and field training are very valuable. The products, services, and encryption security are top-notch in addition to the benefit of numerous association endorsements especially from the National Restaurant Association.

    Cons

    It's 100% commission based, if there was a small base for even the first 3 months, then it would ease some stress when you are just starting.

    Advice to Management

    Upgrading the CRM to SalesForce.com.


  2. Helpful (9)

    Not the best place to work, but not the worse either

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Heartland Payment Systems full-time (More than 8 years)

    Pros

    The people (the "grunts") are GREAT! I stayed at HPS years longer than I otherwise would have because of my co-workers and I continue to stay in touch with several of them. HPS is a great place to learn the payments industry. When I left HPS, I had absolutely no problems finding another job. Recruiters and employers were pounding on my door at a time when we were in the "Great Recession" and so many people were out of work. I had no idea how valuable my skill set was until I put my resume on line and was pleasantly surprised. I think executive management (Bob Carr and his team) are great. I have a lot of respect for Bob. Unfortunately, I can't say the same about the management team in Plano.

    Cons

    I worked in the Plano IT office for several years. I worked under multple managers and directors, and I know the company well. I read reviews where they say "don't listen to the disgruntled employees." Well, they're disgruntled for a reason. If they were happy, they would give a glowing review. I've been away from HPS for a few years now and I'm still unhappy with how things worked out there, but in my case the grass was greener on the other side and I landed in a good place. There is absolutely no recognition for a job well done. I worked my butt off putting in 60+ hours a week for years and in all that time the only time anyone noticed anything was if I didn't get their pet project completed in the time frame they wanted it done in. Never mind that I had multiple projects going at any time and for the first three years I was the only one who did my job there. I finally had to put my foot down by cutting my hours back to a reasonable 45-50 hours a week and letting the projects suffer. Management finally admitted that I needed help, so they hired more people. I trained those people to do their jobs and once I did that, I was put out to pasture. A lot of promises are made and none are kept. I was told in my interview that I would manage a team of people within six months. That didn't happen. That manager left and another took over. It took two years for management to promote me to a senior level position and that came with more responsibilities, but no increase in pay or other compensation for the additional responsibilities. Then my manager and director wanted me to take on even more responsibilities by supervising a team of people (remember, I was already working 55+ hours a week as it was). I initially declined the offer until they offered to pay me more and promoted me to another senior level position. I agreed and took on those responsibilities, but once the new hires were trained to do their jobs, I was moved off of the team because I was told my skills and knowledge were needed elsewhere, and once they moved me to the new position, they tried to demote me! How's that for recognition and reward for a job well done? Eventually, I was told that my position was being eliminated and I was severanced out. By that point after everything that I had been through there, I was jumping up and down for joy that I was getting canned. What it really comes down to is to be successful in that IT department, you have to keep your head down and do your job without expecting any rewards for doing so. Recognize that no one there really wants your opinion on anything and all that they want to hear is "Yes" to everything, even if it's nearly impossible to do. If you speak up, point out problems and issues, etc., you will be labled "difficult" by management, regardless if you were right and were looking out for the company's best interest. Recognize and accept that many of the people who are promoted do not necessarily know their stuff, but they are good at playing politics. Don't trust HR. They are there to protect the company and they are not the employee's friend. A lot of your happiness working for HPS depends upon the manager you are working for. There are good managers in the Plano office if you happen to be lucky enough to land under one of the few.

    Advice to Management

    I've given my advice to management when I worked at HPS. They didn't listen and they won't listen now, so why bother?


There are newer employer reviews for Heartland Payment Systems
There are newer employer reviews for Heartland Payment Systems

See Most Recent

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