There are newer employer reviews for Heartland Payment Systems

Heartland is not perfect, but it's a great place to work.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Heartland Payment Systems full-time (more than 3 years)

Pros

Because HPS is a small company that grew up, there is more openness to new ideas and processes. Senior Management, from the CEO down, have high integrity and really care about the employees. Work/Life balance is very good for most people. I've been promoted significantly which shows the company does try to promote from within.

Cons

Because HPS is a small company that grew up, there aren't established policies for some things, with the exception of security and card processing functions of course! The company is still trying to find the balance between benefits, salary and bonus. Security is always a concern, and is part of everything that goes on here.

Advice to ManagementAdvice

Offer some smaller benefits that have high perceived value and are affordable to be more in line with other companies in our space. Increase salary and decrease bonus, or find a way to minimize tax impact for highly bonused leaders.

Recommends
Positive Outlook
Approves of CEO
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  1. 6 people found this helpful

    No leads and inconsistent management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager - Sales in Seattle, WA
    Former Employee - Relationship Manager - Sales in Seattle, WA

    I worked at Heartland Payment Systems full-time (more than 3 years)

    Pros

    Their customer service center and infrastructure is very good. Can sign deals on an ipad.

    Cons

    Management of regions and territories is inconsistent and leadership is fragmented. If you are lucky to get a Territory Manager, District manager and Regional Manager that are all good there is a shot at making money. There were no leads or benefit to reps from association endorsements at the time. Though they hired a (failed in the field) manager to try to improve leads once research showed quality sales rep candidates want at least some quality leads to work.

    Advice to ManagementAdvice

    Continue to purge poor territory managers. Invest in marketing and quality leads. Realize that some top reps are taking shortcuts signing deals in Atlas and that may come back to bite legally.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 11 people found this helpful

    This company was once the shenizle but now it's on the downhill fizzle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Mobile, AL
    Former Employee - Relationship Manager in Mobile, AL

    I worked at Heartland Payment Systems full-time (more than 5 years)

    Pros

    Most of call Ctr seems to actually try to help reps when they call in with account issues. As far as call Ctr helping merchants....lacking in that dept!! Majority of the call Ctr employees have never worked out in real world and can't relate or empathize with the merchants on line who need help and need it quick.
    Good payroll product.

    Cons

    Outdated and incompatible products
    Ridiculous reporting games that are nothing but fluff numbers for stockholders
    Incompetent management through out company.
    No distinctions to help separate Heartland from competitors in field
    Reps are lied to about "cost"
    Never actually paid what you are owed
    Horrible health insurance plan
    False installs pushed by management to make end of month numbers look good but attrition tells true story
    Serious HR issues are swept under rug
    Leads are funneled to new hires so they appear to be successful hire. Veterans are never rewarded.
    Merchants have NO local service
    Heartland PURCHASES its endorsements !
    Poor residual plan
    Worse Gift/Loyalty program in industry

    Advice to ManagementAdvice

    Get off your computers and phones and get out in the field and actually do what you require of your team. Lead by example and quit the pathetic ride on the "tall tales" of when you were in your glory days. Your making fools out of yourselves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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